Customer Support Executive

Pion; United States; Remote; USD 48,000 - 72,000; Full time

Benefits offered by this job

Remote-first

Flexible hours

Wellness allowance

Home office setup allowance

Partnership discounts

Job summary

Pion is seeking a Customer Support Executive for a 12-month maternity contract to manage media/advertising bookings and coordinate with customers and internal teams. This remote-first role supports clients across multiple channels and time zones, emphasizing clear communication and proactive issue resolution.

You will engage with internal teams and customers to ensure accurate scheduling, timely responses, and smooth booking flows while thriving in a flexible, globally distributed environment.

Qualifications

• Highly organised with strong time-management and the ability to juggle deadlines in a fast-paced setting.
• Confident communicator able to liaise with internal teams and clients via multiple channels.
• Calm and professional under pressure, with experience handling peak periods.
• Background in Customer Support, Success, or Services is a plus but attitude matters most.
• Familiarity with Google Suite, Asana, Salesforce, or Claude is a bonus, and global teamwork experience helps.

Responsibilities

• Receive, review, and manage media/advertising booking tasks from start to finish.
• Liaise with customers via email, chat, and other channels to confirm details and expectations.
• Coordinate with internal teams to ensure bookings are completed or adjusted as needed.
• Maintain accurate customer, booking, and scheduling records; inform customers of changes.
• Identify and resolve booking or service issues and suggest process improvements.

Skills

Organisational skills

Communication skills

Calm under pressure

Customer support

Google Suite

Asana

Salesforce

Claude (AI tool)

Global teamwork

Tools

Google Suite

Asana

Salesforce

Claude

Job description

Description

A little bit about us…

Pion is the award-winning platform where audience verification, data ownership, and marketing reach converge. We help 3,500+ brands—including the world’s biggest retailers—build lasting loyalty across 10 consumer groups in 100+ territories. Whether it’s through Student Beans, Beans iD, or our YMS events, we enable growth without compromise. At Pion, you’ll help us build a smarter, more transparent future for global commerce.

Life at Pion Where People Thrive

At Pion, we’re driven by big ideas and bold thinkers.

Our purpose is clear: We make it possible to reward those who shape our world, from Students to Healthcare workers and more. That mission demands diverse perspectives and a culture where everyone belongs.

Our people power everything we do from innovation to collaboration. We’re here to break down barriers and build a space where everyone can grow, learn, and thrive—because affordability starts with empowered people.

Check out our SHARP values to find out more about our culture.

Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria.

About the role.

We are looking for a Customer Support Executive to join us on a 12 month Maternity contract.

Responsibilities include

• Receive, review, and manage assigned media/advertising booking tasks from start to finish, working to established procedures and deadlines.
• Liaise with customers via email, chat, and other channels to confirm offer details, schedules, requirements, and expectations.
• Coordinate with internal teams to ensure successful completion of bookings, rescheduling or adjusting assignments when changes, cancellations, or conflicts arise.
• Maintain accurate customer, booking, and scheduling records across company systems, keeping customers informed of any changes or delays.
• Identify and resolve booking or service issues quickly and professionally, escalating complex concerns where needed and suggesting improvements to the booking process.

Requirements

A little bit about you.
We’d really like to hear from you, if you have

• Highly organised with strong time-management skills — you can manage your own schedule and juggle multiple deadlines in a fast-paced environment.
• A confident communicator, comfortable liaising with both internal teams and clients via email and other channels.
• Calm and professional under pressure, able to handle difficult conversations and cope with busy, seasonal peak periods.
• Background in Customer Support, Success, or Services is a plus, though the right attitude matters more than years of experience.
• Familiarity with Google Suite, Asana, Salesforce, or Claude is a bonus, as is experience working with a global team.

Benefits

Life at Pion.

Let’s take a look at a few things that make Pion an amazing place to work…

• Competitive salary.
• 30 days annual leave, plus bank holidays.
• Accredited 'Great Place To Work' company in three categories.
• Commitment to personal development and career growth, coaching workshops and progression plans.
• Remote-first working environment. This means you’re not obligated to come into the office, you can choose the environment you think you excel best in with up to 180 days working from abroad (subject to approval — sadly, we can’t say yes to every beach).
• Flexible working hours (start between 8-10am and finish between 4:30-6:30pm).
• Focus on welfare. We offer a monthly wellness allowance, gym memberships, access to mental health first aiders, a health cash plan and more.
• Access to incredible partnership discounts for the biggest brands in the world. Think Google, Apple, GymShark, Domino's, Uber and loads more!
• £200 work from home set up allowance to put towards your at-home working space.