Customer Support Executive

Documitra; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A growing documentation assistance company is seeking a Customer Support Executive to assist Indian expats in the USA and Canada. The role involves handling customer inquiries and providing technical support while ensuring customer satisfaction. Ideal candidates should have strong communication skills and experience in customer service. The position is full-time and offers opportunities for professional growth.

Qualifications

• Worked in International BPO in blended process.
• Experience in Online Support and Technical Support.
• Ability to prioritize tasks and work under pressure.

Responsibilities

• Assist customers with inquiries and resolve issues.
• Provide technical support and ensure high customer satisfaction.
• Manage online support interactions.

Skills

Customer Support

Customer Service

Problem-solving

Communication Skills

Interpersonal Skills

Technical Support

Education

Bachelor's degree in Business or Communications

Tools

CRM tools

Job description

Customer Support Executive – Documitra

Join to apply for the Customer Support Executive role at Documitra.

Documitra is an emerging company providing assistance with Documentation to Indian Expats living in USA and Canada since 2020 and helping them in cumbersome processes of Visa, Passport, OCI etc.

Role Description

The Customer Support Executive will handle day-to-day responsibilities such as assisting customers with inquiries, resolving issues, providing technical support, ensuring high customer satisfaction levels, and managing online support interactions. The role requires effective communication and problem-solving skills to address customer needs efficiently and professionally.

Qualifications

• Field: Worked in International BPO in blended process
• Proficiency in Customer Support, Customer Service, and Customer Satisfaction skills
• Experience in Online Support and Technical Support
• Strong communication and interpersonal skills
• Ability to prioritize tasks and work under pressure in a fast-paced environment
• Problem-solving attitude with attention to detail
• Familiarity with CRM tools or customer support software is a plus
• Bachelor's degree in Business, Communications, or a related field is preferred

Seniority Level

• Entry level

Employment Type

• Full-time

Industries

• Travel Arrangements

Location: Jaipur, Rajasthan, India.