Customer Support Enginer- Tier2

Commvault; Washington (District of Columbia); Remote; USD 100,000 - 180,000; Full time

Job summary

Commvault is seeking a senior Enterprise & Customer Support engineer to design, install, and support complex network systems while ensuring security and reliability for national clients.

The role requires 10+ years VOIP experience, CCNP/CCIE-level knowledge, and the ability to work on-site in the Washington DC metropolitan area when needed. This is a full-time remote position with occasional travel.

Qualifications

• Applied knowledge of the systems development life cycle, including requirements analysis, documentation development, control gates, and system verification
• Must be able to design detailed equipment rack elevations showing component level detail, and all associated connectivity using Visio or similar tool.
• Must be comfortable interacting will customer representatives of various backgrounds and authority.
• Must be willing to work at customer site in Washington DC metropolitan area.
• BS/BA or equivalent experience with telecommunications services.
• Minimum 5 years of related experience in requirements analysis, project planning, and resource management, strong analytical and technical skills related to IT projects to assist in implementing project objectives and solutions
• At least (10) years of experience on VOIP projects.
• Cisco Certified Network Professional (CCNP) Certification
• Cisco Certified Internetwork Expert (CCIE)

Responsibilities

• Responsible for designing, installing, configuring, monitoring, maintaining network, telecommunications, and/or systems hardware/software; analyzing hardware/software failures, connectivity, and monitoring systems/networks to ensure availability to all users; performing necessary network maintenance, telecommunications, and/or systems availability; and developing/implementing information security policies.
• Responsible for designing system architecture templates that will serve as the basis for most customer installations, requiring only minor adjustments (user counts, physical requirements, etc.) to meet the needs of those locations.
• Design, develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions Install and configure voice gateways as part of the IP telephony system
• Maintain enterprise technical infrastructure resources;
• Design, install, configure, monitor, and maintain network systems;
• Ensure availability by performing necessary maintenance of medium to large-sized networks, telecommunications or systems availability;
• Develop and implement information security policies;
• Maintains network integrity and connectivity while ensuring compliance with policies and maintains system backup and recovery capability.

Skills

SDLC knowledge

Customer interaction

VOIP experience

Network troubleshooting

CCNP

CCIE

Education

BS/BA in Telecommunications or related field

Tools

Visio

Job description

Enterprise & Customer Support Full Time Remote

Recruitment Fraud Alert

We've learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.

What to know:

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
• Commvault recruiters may contact prospective candidates through LinkedIn and other professional networking platforms regarding career opportunities. If you are unsure whether a recruiting communication is legitimate, review the profile to ensure they have a badge verifying them as a Commvault employee.

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

• Responsible for designing, installing, configuring, monitoring, maintaining network, telecommunications, and/or systems hardware/software; analyzing hardware/software failures, connectivity, and monitoring systems/networks to ensure availability to all users; performing necessary network maintenance, telecommunications, and/or systems availability; and developing/implementing information security policies.
• Responsible for designing system architecture templates that will serve as the basis for most customer installations, requiring only minor adjustments (user counts, physical requirements, etc.) to meet the needs of those locations.
• Design, develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions Install and configure voice gateways as part of the IP telephony system
• Maintain enterprise technical infrastructure resources;
• Design, install, configure, monitor, and maintain network systems;
• Ensure availability by performing necessary maintenance of medium to large-sized networks, telecommunications or systems availability;
• Develop and implement information security policies;
• Maintains network integrity and connectivity while ensuring compliance with policies and maintains system backup and recovery capability.

Position Requirements

• Applied knowledge of the systems development life cycle, including requirements analysis, documentation development, control gates, and system verification
• Must be able to design detailed equipment rack elevations showing component level detail, and all associated connectivity using Visio or similar tool.
• Must be comfortable interacting will customer representatives of various backgrounds and authority.
• Must be willing to work at customer site in Washington DC metropolitan area.
• BS/BA or equivalent experience with telecommunications services.
• Minimum 5 years of related experience in requirements analysis, project planning, and resource management, strong analytical and technical skills related to IT projects to assist in implementing project objectives and solutions
• At least (10) years of experience on VOIP projects.
• Cisco Certified Network Professional (CCNP) Certification
• Cisco Certified Internetwork Expert (CCIE)

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [e-mail] For any inquiries not related to an accommodation please reach out to [e-mail] .