Customer Support Engineer (semiconductor)(CA/YM)

Activ8 Recruitment & Solutions; Fremont (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k

Health benefits

Job summary

A semiconductor manufacturing company in Fremont, CA is seeking Customer Support Engineers to provide customer engineering support for prober products. A bachelor’s degree, proficiency in MS Office, and at least 2 years of customer support engineering experience are required.

This is a full-time, in-person, non-exempt role with excellent benefits including 401k. Responsibilities include installation, repair, and maintenance of prober systems, interface integration, documenting issues, and

Qualifications

• Bachelor's degree in engineering required.
• 2+ years of customer support engineering experience.
• Proficiency in MS Office required.

Responsibilities

• Install, repair, and maintain America Probing Systems and related peripherals.
• Install electrical, mechanical and communication interfaces between probers, manipulators, testers, and network systems.
• Perform basic prober repairs and report status to customers.
• Communicate with customers about applications requirements with the engineering department.
• Document issues via FSRs and NERs and communicate progress to management.
• Develop and maintain project tracking tools for multiple projects.
• Travel as required.
• Support Sales and Marketing with demos and at trade shows.

Skills

Customer support engineering

MS Office

Field service

Technical communication

Travel

Education

BSME or BSEE

Tools

Prober systems

FSR tools

Job description

A semiconductor manufacturing company is seeking some Customer Support Engineers to join their team in Fremont, CA. This position is responsible for providing customer engineering support for prober products and general support. A bachelor's degree, proficiency in MS Office, and at least 2 years of customer support engineering experience is required. This is a full time, in person, non-exempt position with excellent benefits including 401k.

*** Other working location available in Boise,ID ***

• Install, repair, and maintain America Probing Systems and related peripherals
• Perform the installation of electrical, mechanical and communication interfaces between probers, manipulators, testers, and network systems
• Perform basic prober repairs and communicate with the customer regarding status of installs/PM and repairs
• Communicate with customers regarding current and future applications requirements and coordinate this information with the application engineering department
• Understand and communicate information relating to customer device trends and test strategies
• Complete detailed Field Service Reports (FSRs) and submit to management in a timely manner
• Document issues that cannot be resolved immediately at the customer site by using appropriate format (i.e., New Enhancement Requests (NERs), Bug Reports)
• Demonstrated project management skills, including the ability to initiate projects, coordinate resources, document and communicate status and goals, and direct a project to completion.
• Ability to develop and maintain project tracking tools (Gantt charts, Issue tracking, etc.) for multiple projects and customers simultaneously
• Learn how customer uses system in device development and manufacturing test to identify future enhancement opportunities
• Support Sales and Marketing teams by providing technical expertise, coordinating and performing product demos, and being present at trade shows for customer engagement purposes.
• Travel as required
• Must have a bachelor's degree (BSME or BSEE preferred)
• At least 2 years of customer support engineering experience
• Must be proficient in MS office
• Must be able to travel