Customer Support Engineer — Semiconductor Automation (Hybrid)

Brooks Automation; Chelmsford (MA); Hybrid; USD 61,000 - 100,000; Full time

Benefits offered by this job

International work

Employee referral program

Mental health benefits

Education opportunities

Job summary

Brooks Automation is seeking a Customer Support Engineer (m/f/d) for the Grenoble area. You will be the frontline for Brooks customers, ensuring product line performance at customer sites with a mix of on-site and remote work.

The role requires electromechanical expertise, strong communication, and the ability to travel up to 60% within Europe and the US. A technical degree or diploma is preferred, and you will work as part of an international service team.

Qualifications

• Ideally degree qualified, or Diploma in a Technical discipline.
• Electromechanical skills and troubleshooting expertise.
• Excellent interpersonal and communication skills.
• Self-motivated, detail oriented with a proactive attitude.
• Full Driving Licence and valid passport; travel within EU and US.

Responsibilities

• Performs on-site servicing, maintenance, installation and qualification in cleanroom environments.
• Conducts tests to verify product performance and diagnoses installation issues.
• Implements upgrades and hardware/software change orders.
• Troubleshoots hardware and software issues at customer sites and coordinates with factory.
• Provides technical support to customers onsite and remotely; documents actions taken.

Skills

Electromechanical skills

Troubleshooting

Interpersonal skills

Communication

Problem solving

Education

Technical degree or diploma

Job description

Brooks Automation is seeking a Customer Support Engineer (m/f/d) for the Grenoble area. You will be the frontline for Brooks customers, ensuring product line performance at customer sites with a mix of on-site and remote work.

The role requires electromechanical expertise, strong communication, and the ability to travel up to 60% within Europe and the US. A technical degree or diploma is preferred, and you will work as part of an international service team.