AI-Powered Support Engineer — End-to-End Troubleshooter

Blee; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity package

Fully paid medical, dental, and vision

Bi-annual get-togethers

Job summary

Blee is an AI-first marketing content compliance platform backed by YC, with offices in San Francisco and New York. We seek a hands-on, builder-minded teammate who owns processes and tooling, not just operations. You will diagnose and resolve complex issues, explain AI decisions to customers, and improve escalation paths.

You’ll join a fast-growing startup that values ownership, clarity, and cross-functional collaboration, offering equity and competitive compensation.

Qualifications

• Must be able to own the support queue and drive resolution times.
• Fluent in AI and able to use prompts in production.
• Deep technical debugging skills across logs, APIs, and integrations.

Responsibilities

• Own the support queue – first responder across all inbound channels.
• Resolve issues end to end with reproducible write-ups when needed.
• Explain AI behavior and how configurations shape outputs.

Job description

Blee is an AI-first marketing content compliance platform backed by YC, with offices in San Francisco and New York. We seek a hands-on, builder-minded teammate who owns processes and tooling, not just operations. You will diagnose and resolve complex issues, explain AI decisions to customers, and improve escalation paths.

You’ll join a fast-growing startup that values ownership, clarity, and cross-functional collaboration, offering equity and competitive compensation.