Customer Support Engineer-eTerra, Outage Assist, Storm Assist, S6 SCADA

Tata Consultancy Services; Melbourne (FL); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading IT consulting firm is seeking a Customer Support Engineer specialized in e-terra systems. This entry-level role involves troubleshooting and maintaining electrical grid technology, with a focus on supporting diverse clients. Ideal candidates should have solid knowledge of SCADA and robust analytical abilities.

Qualifications

• Expertise in installing and analyzing e-terra DMS products.
• Experience in modeling electrical devices.
• Knowledge of NERC CIP Standards.

Responsibilities

• Diagnose and solve issues using various troubleshooting methods.
• Support installation and maintenance of electrical products.

Skills

Troubleshooting

Electrical grids knowledge

Networking protocols

SCADA familiarity

Job description

Customer Support Engineer-eTerra, Outage Assist, Storm Assist, S6 SCADA

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Customer Support Engineer-eTerra, Outage Assist, Storm Assist, S6 SCADA

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Expertise in installing, analyzing and troubleshooting e-terra DMS and related products.

Experience in modelling various electrical devices

Able to troubleshoot issues using a variety of tools.

Able to diagnose and solve intermediate to advanced issues using a variety of troubleshooting methods

Knowledge of both Transmission and Distribution electrical grids.

Familiarity with User Interface, SCADA and Modeling tools.

Direct experience installing, maintaining or supporting GE e-terra EMS products

Knowledge of NERC CIP Standards.

Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls

Base Salary Range: $80,000 / Annum - $120,000 / Annum

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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