Customer Support Engineer-eTerra, Outage Assist, Storm Assist, S6 SCADA

Centraprise; Melbourne (FL); Remote; USD 80,000 - 110,000; Full time

Job summary

A leading technology company is hiring a Customer Support Engineer to work remotely. The role requires deep experience in troubleshooting and supporting e-terra DMS systems while possessing knowledge in electrical grids and modeling tools. Ideal candidates will have 7-10 years of experience in a related field, with a strong focus on customer solutions.

Qualifications

• 7-10 years experience required.
• Expertise in troubleshooting e-terra DMS products.
• Familiarity with User Interface and modeling tools.

Responsibilities

• Install, analyze, and troubleshoot e-terra DMS and related products.
• Diagnose and resolve intermediate to advanced troubleshooting issues.
• Maintain and support GE e-terra EMS products.

Skills

Troubleshooting

Analytical skills

Knowledge of Transmission and Distribution electrical grids

Knowledge of NERC CIP Standards

Modeling various electrical devices

Tools

SCADA

TCP/IP

Active Directory

Job description

Customer Support Engineer - eTerra, Outage Assist, Storm Assist, S6 SCADA

Position: Customer Support Engineer - eTerra, Outage Assist, Storm Assist, S6 SCADA

Location: Melbourne, FL

Remote: Completely Remote

Position Description

Experience Required: 7-10 years

Job Responsibilities:

• Expertise in installing, analyzing, and troubleshooting e-terra DMS and related products.
• Experience in modeling various electrical devices.
• Able to troubleshoot issues using a variety of tools.
• Diagnose and resolve intermediate to advanced issues with troubleshooting methods.
• Knowledge of Transmission and Distribution electrical grids.
• Familiarity with User Interface, SCADA, and Modeling tools.
• Experience installing, maintaining, or supporting GE e-terra EMS products.
• Knowledge of NERC CIP Standards.
• Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls.

Additional Notes: Centraprise is an equal opportunity employer. Applicants must be authorized to work in the U.S. and U.S. Citizens or Green Card holders are encouraged to apply.

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