Customer Support Engineer / CORE

Lancesoft; Oakbrook Terrace (IL); On-site; USD 69,000 - 79,000; Full time

Job summary

Lancesoft is seeking a Customer Support Engineer – CORE for an onsite role in Oakbrook Terrace, IL 60181. This is a 12+ month contract with potential extensions at an hourly rate of $50.00–$57.00.

The role requires hands-on experience managing, operating, and supporting core network nodes (EPC/IMS/5GC) for data and voice services. Ideal candidates will have solid experience with 4G/5G core interfaces and protocols, and familiarity with Kubernetes/container environments for CNF management.

Qualifications

• Experience in 4G and 5G packet core operation and architecture, preferably solutions.
• Experience in CNF operation and lifecycle management.
• O&M experience in MME, SPGW, AMF, SMF, UPF.
• O&M experience in PCRF, HSS, PCF, UDM, AUSF, UDR.
• O&M experience in CSCF, TAS, SBC, MRF.

Responsibilities

• Perform first level of troubleshooting/response for anomalies in core network elements.
• Raise tickets with care for issues you can't solve.
• Support activities/migrations/upgrades on behalf of customers.
• Prepare/review MOPs of activities.
• Participate in ORT/ATP.
• Provide incident and KPI reports as required.

Skills

Core network troubleshooting

Ticketing & incident reporting

Tools

Kubernetes

Job description

Title –Customer Support Engineer –CORE

Duration –12+ months + possible extensions

Location –Oakbrook Terrace, IL 60181 (Onsite)

Hourly Rate: $50.00-$57.00

Job Description

Candidates Must have and be able to discuss in detail during a technical interview. Hands-on experience in managing, operating and supporting core network nodes (EPC/IMS/5GC) for both data and voice services. Solid experience in interfaces and protocols used in 4G and 5G core networks (integration/troubleshooting). Solid experience in Kubernetes and container environments for operating and managing Containerized Network Functions. Candidate must have prior (within 2 years) Experience Candidate must have recent experience with the ability to complete the following requirements:

Core RE Requirements

• Perform first level of troubleshooting/response for anomalies found in the above elements.
• Raise tickets with care for issues that he couldn\'t solve.
• Support activities/migrations/upgrades on behalf of customer (those are normally carried out by care).
• Prepare/review MOPs of activities.
• Participate in ORT/ATP.
• Provide incident reports and kpi reports (if this is covered in the sow for RE).

REQUIREMENTS (must have)

• Experience in 4G and 5G packet core operation and architecture, preferably solutions.
• Experience in SDM operation and architecture Knowledge of CNF operation and lifecycle management.
• O&M experience in mme, spgw, amf, smf, upf, nrf.
• O&M experience in pcrf, hss, pcf, udm, ausf, udr.
• O&M experience in cscf, TAS, sbc, mrf.

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