Customer Support Engineer

trumpf; United States; On-site; USD 47,000 - 79,000; Full time

Job summary

TRUMPF in California is seeking a Customer Support Engineer to help customers maximize performance of sheet metal processing and laser technology solutions. You will combine hands-on service with strong communication to troubleshoot issues and deliver a great service experience.

The role requires a technical associate degree or equivalent, experience in manufacturing or technical service, and willingness to travel.

Qualifications

• Associate degree or technical school degree or equivalent experience.
• Experience in manufacturing, sheet metal, or technical service preferred.
• Working knowledge of electronics, wiring, mechanics, hydraulics, software, or CNC equipment.
• Comfort using Microsoft Office, especially Excel and PowerPoint.
• Strong communication skills and customer-focused mindset.
• Ability to organize schedule, manage multiple priorities, and work independently.
• Valid driver's license with clean driving record.
• Willingness to lift up to 70 pounds and operate forklifts or overhead cranes.

Responsibilities

• Support customers on-site and remotely with troubleshooting and repairs.
• Serve as a technical resource for TRUMPF machines.
• Use remote diagnostics to resolve issues and inform customers.
• Collaborate with applications, engineering, production and other teams.
• Provide customer training on machine operation and basic repairs.
• Document service work including mission and expense reports.
• Manage tools, equipment, vehicle, and parts inventory.
• Travel to support customers, including overnight and weekend trips.

Skills

Communication skills

Customer-focused mindset

Organizational skills

Ability to lift up to 70 pounds

Forklift/overhead crane operation

Education

Associate degree or technical school degree

Tools

Microsoft Office (Excel, PowerPoint)

CAD/drafting tools

Job description

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

Customer Support Engineer

California

TRUMPF is looking for a Customer Support Engineer in California to help customers get the most from our sheet metal processing and laser technology solutions. In this role, you will combine technical know-how, hands-on service, and customer communication to support machine performance, troubleshoot issues, and deliver a great service experience.

What you will do

• Support customers on-site and remotely with troubleshooting, repairs, and machine performance questions.
• Act as a trusted technical resource for TRUMPF machines, capabilities, and operating best practices.
• Use remote diagnostics and support tools to resolve issues efficiently and keep customers informed.
• Work with applications, engineering, production, and other internal teams to solve technical problems.
• Provide customer training on machine operation and basic repair tasks.
• Document service work clearly and accurately, including mission reports, expense reports, and safety records.
• Manage assigned tools, equipment, vehicle, and parts inventory responsibly.
• Travel as needed to support customers, including overnight and occasional weekend trips.

What you bring

• Associate degree, technical school degree, or an equivalent combination of education and experience.
• Experience in a manufacturing, sheet metal, or technical service environment is preferred.
• Working knowledge of electronics, wiring, mechanics, hydraulics, software, or CNC equipment is helpful.
• Comfort using Microsoft Office, especially Excel and PowerPoint, along with drafting or modeling software.
• Strong communication skills and a customer-focused mindset.
• Ability to organize your schedule, manage multiple priorities, and work independently.
• A valid driver's license with a clean driving record.
• Willingness to lift up to 70 pounds and operate forklifts or overhead cranes when needed.

Why TRUMPF

Work with advanced technology that supports customers across manufacturing industries. Build your skills through factory training, technical resources, and collaboration with experienced teams. Join a company known for innovation, quality, and long-term customer partnerships.

Pay Range:

$34.41 to $57.56

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at [e-mail] . This contact information is for accommodation requests only and can not be used to inquire about the status of application.