Customer Support Engineer

LHH US; Illinois; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) match

PTO 15 days

Sick pay

Job summary

LHH is seeking a Customer Support Engineer in the United States to troubleshoot and resolve chiller system issues, coordinate field service, and deliver technical guidance to customers. The role requires a Bachelor's degree in Engineering and 1–3 years of engineering or technical support experience, preferably in HVAC or refrigeration.

Responsible for monitoring remote alerts, communicating with customers, coordinating parts and service technicians, and delivering training to internal staff and

Qualifications

• Bachelor's degree in Engineering required.
• 1–3 years of engineering or technical support experience; HVAC or refrigeration experience preferred.
• Strong mechanical and electrical troubleshooting abilities.
• Excellent analytical and problem-solving skills.
• Professional communication with customers and cross-team collaboration.

Responsibilities

• Troubleshoot and resolve chiller system issues across refrigeration, electrical, mechanical, and fluid components.
• Monitor remote system alerts and respond to service requests promptly.
• Communicate with customers to assess issues and provide technical guidance.
• Coordinate third-party HVAC service technicians for field events.
• Support on-site troubleshooting and parts replacement logistics.
• Prepare detailed service reports and provide updates to customers.

Education

Bachelor's degree in Engineering

Tools

ERP systems

Job description

Job Description

LHH is seeking a Customer Support Engineer who enjoys solving technical challenges, working collaboratively, and providing exceptional customer support. This is an excellent opportunity for an engineer who thrives in a fast-paced environment and is looking to make a long-term impact while supporting mission-critical cooling systems. The anticipated salary for this role is between $70,000-$90,000 a year + 10% bonus.

Responsibilities:

• Troubleshoot and resolve chiller system issues, including refrigeration, electrical, mechanical, and fluid-related components.
• Monitor remote system alerts, emails, and phone calls to ensure timely responses to customer service requests.
• Communicate directly with customers to assess issues and provide technical guidance.
• Coordinate and dispatch third-party HVAC service technicians for field service events.
• Support service providers during on-site troubleshooting to identify and resolve equipment problems efficiently.
• Coordinate replacement parts shipments for service repairs.
• Prepare detailed service reports and provide updates to customers as needed.
• Escalate critical service issues to internal teams and external stakeholders when appropriate.
• Partner with engineering and internal support teams to improve equipment reliability and serviceability.
• Deliver technical training to both internal employees and external customers.
• Assist with project planning and equipment commissioning to ensure successful installation and operation.

Qualifications:

• Bachelor's degree in Engineering required.
• 1-3 years of engineering or technical support experience; HVAC or refrigeration industry experience is preferred.
• Strong mechanical and electrical troubleshooting abilities.
• Excellent analytical and problem-solving skills.
• Experience working with ERP systems is a plus.
• Professional verbal and written communication skills with a customer-focused approach.
• Strong computer proficiency and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative mindset with the ability to work effectively across teams.

Benefits:

• Medical, dental and vision
• 401(k) match
• PTO 15 days
• Sick pay where applicable by law

Pay Details: $70,000.00 to $90,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

California Fair Chance Act compliance: The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance