Service Engineer

LHH; Wood Dale (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision

401(k) match

PTO 15 days

Paid sick pay

Job summary

LHH is seeking a Service Engineer who enjoys solving technical challenges, collaborating with colleagues, and delivering exceptional customer support. This role supports mission-critical cooling systems in a fast-paced environment, with salary between $70,000 and $90,000 per year plus a 10% bonus.

You will troubleshoot chiller systems, coordinate field service with technicians, prepare detailed service reports, and provide technical training to customers and internal staff while assisting with

Qualifications

• Bachelor's degree in Engineering required.
• 1-3 years in engineering or technical support; HVAC/refrigeration preferred.
• Strong mechanical and electrical troubleshooting abilities.
• Customer-focused communication and multitasking in fast-paced environments.

Responsibilities

• Troubleshoot and resolve chiller system issues across refrigeration, electrical, mechanical, and fluid domains.
• Monitor remote system alerts and respond to service requests promptly.
• Directly communicate with customers to assess issues and provide guidance.
• Coordinate and dispatch third-party HVAC technicians for field service events.
• Support on-site troubleshooting with service providers to resolve problems efficiently.
• Coordinate replacement parts shipments for repairs.
• Prepare detailed service reports and provide updates to customers.
• Escalate critical issues to internal teams and external stakeholders when needed.
• Partner with engineering and support teams to improve reliability and serviceability.
• Deliver technical training to internal staff and external customers.
• Assist with project planning and equipment commissioning for successful installation.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Analytical skills

Problem solving

Customer-focused communication

Computer proficiency

Time management

Team collaboration

Education

Bachelor's degree in Engineering

Tools

ERP systems

Job description

LHH is seeking a Service Engineer who enjoys solving technical challenges, working collaboratively, and providing exceptional customer support. This is an excellent opportunity for an engineer who thrives in a fast-paced environment and is looking to make a long-term impact while supporting mission-critical cooling systems. The anticipated salary for this role is between $70,000-$90,000 a year + 10% bonus.

Responsibilities

• Troubleshoot and resolve chiller system issues, including refrigeration, electrical, mechanical, and fluid-related components.
• Monitor remote system alerts, emails, and phone calls to ensure timely responses to customer service requests.
• Communicate directly with customers to assess issues and provide technical guidance.
• Coordinate and dispatch third-party HVAC service technicians for field service events.
• Support service providers during on-site troubleshooting to identify and resolve equipment problems efficiently.
• Coordinate replacement parts shipments for service repairs.
• Prepare detailed service reports and provide updates to customers as needed.
• Escalate critical service issues to internal teams and external stakeholders when appropriate.
• Partner with engineering and internal support teams to improve equipment reliability and serviceability.
• Deliver technical training to both internal employees and external customers.
• Assist with project planning and equipment commissioning to ensure successful installation and operation.

Qualifications

• Bachelor's degree in Engineering required.
• 1-3 years of engineering or technical support experience; HVAC or refrigeration industry experience is preferred.
• Strong mechanical and electrical troubleshooting abilities.
• Excellent analytical and problem-solving skills.
• Experience working with ERP systems is a plus.
• Professional verbal and written communication skills with a customer-focused approach.
• Strong computer proficiency and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative mindset with the ability to work effectively across teams.
• Medical, dental and vision
• 401(k) match
• PTO 15 days
• Paid sick pay where applicable by law

Equal Opportunity Employer/Veterans/Disabled

• The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers