Customer Support Engineer

Jobtailor; California (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking a customer-focused support engineer to resolve inbound tickets across knowledge areas, triage issues, and build AI-assisted workflows that automate processes. You will collaborate with leadership, Product, and Engineering to surface patterns in customer questions.

You will contribute to and continuously improve the internal knowledge base, and tag/categorize tickets to support data quality and AI agent optimization, enabling scalable support execution in a fast-moving

Qualifications

• 6 months to 3 years in a customer-facing or technical support role — support, success, support engineering, or similar
• Customer-first orientation
• Technically capable and systems-oriented
• Strong written communicator in async channels
• Fast learner who can absorb product complexity quickly
• Strong triage instinct
• Pattern recognition and documentation instinct
• Ability to translate vague problems into concrete technical solutions
• High attention to detail in a fast-moving environment.

Responsibilities

• Resolve inbound support tickets across question types — general knowledge, bug triage, and data requests
• Triage and elevate issues to Customer Success or Engineering
• Build AI-assisted workflows that automate manual support processes
• Develop internal tools and integrations that scale support execution
• Contribute to and continuously improve the internal knowledge base
• Tag and categorize tickets consistently to support data quality and AI agent optimization
• Take support-infrastructure projects from 0-1
• Partner with leadership, Product, and Engineering to surface patterns in customer questions

Skills

Customer-Facing Support

Technical Troubleshooting

Written Communication

Triage & Escalation

Pattern Recognition

Tools

AI-Assisted Workflow Development

Internal Tool Development

Data Quality Management

Job description

• Resolve inbound support tickets across question types — general knowledge, bug triage, and data requests
• Triage and elevate issues to Customer Success or Engineering
• Build AI-assisted workflows that automate manual support processes
• Develop internal tools and integrations that scale support execution
• Contribute to and continuously improve the internal knowledge base
• Tag and categorize tickets consistently to support data quality and AI agent optimization
• Take support-infrastructure projects from 0-1
• Partner with leadership, Product, and Engineering to surface patterns in customer questions

Requirements

• 6 months to 3 years in a customer-facing or technical support role — support, success, support engineering, or similar
• Customer-first orientation
• Technically capable and systems-oriented
• Strong written communicator in async channels
• Fast learner who can absorb product complexity quickly
• Strong triage instinct
• Pattern recognition and documentation instinct
• Ability to translate vague problems into concrete technical solutions
• High attention to detail in a fast-moving environment.

Core Competencies

Demonstrates expertise in resolving customer inquiries and technical issues while building and optimizing AI-assisted workflows. Capable of developing internal tools and maintaining a high-quality knowledge base to enhance support operations.

Highest-signal resume keywords

• Customer-Facing Support Experience
• Technical Support Skills
• Strong Written Communication
• Triage and Escalation Skills
• Pattern Recognition

ATS Optimization Keywords

Hard Skills

• AI-Assisted Workflow Development
• Internal Tool Development
• Data Quality Management
• Technical Problem Solving
• Ticket Tagging and Categorization

Soft Skills

• Customer-First Orientation
• Fast Learner
• Attention to Detail

Industry Keywords

• Support Engineering
• Customer Success
• Knowledge Base Improvement
• Support Ticket Management