Customer Support Engineer

KLA-Belgium; Richardson (TX); On-site; USD 37,000 - 63,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401(k) matching

ESPP

Student debt assistance

Tuition reimbursement

Career development

Financial planning

Wellness program

Paid time off

Company holidays

Family leave

Job summary

KLA in Richardson, TX is seeking a Service Technician to support on-site customers with the operation, troubleshooting and repair of advanced semiconductor equipment. The role emphasizes diagnostic work, collaboration with customers, and maintaining high service quality.

The ideal candidate has a technical engineering background (ASET/BSEE/BSEET) or 2+ years in semiconductor or related military service, and familiarity with digital multimeters and oscilloscopes.

Qualifications

• Bachelor's degree in engineering technology or related field, or 2+ years of semiconductor experience.
• Proficient with digital multimeters and oscilloscopes.
• Ability to read wiring diagrams and schematics.

Responsibilities

• Provide on-site customer service for updating, troubleshooting, diagnosing, and repairing complex KLA equipment.
• Represent the company to customers and ensure satisfaction with service.
• Ensure operational quality of system equipment and coordinate actions to minimize downtime.

Skills

Digital multimeters

Oscilloscopes

Wiring diagrams

Engineering background

Education

Bachelor of Science in Engineering Technology

Engineering-related degree

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group / Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description / Preferred Qualifications

Works under direction and supervision of Manager and/or Senior CSE. Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly complex KLA equipment at customer sites. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.

Minimum Qualifications

ASET, BSEE, or BSEET (Bachelor of Science in Engineering Technology), or 2 + years of experience in semiconductor or related military service experience. Must have a working knowledge of digital multimeters and oscilloscopes. Must be capable of reading basic wiring diagrams and schematics.

Base Pay Range and Primary Location

Base Pay Range: $27.46 - $46.69 Per Hour. Primary Location: USA-TX-Richardson-KLA. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Benefits

• medical
• dental
• vision
• life
• other voluntary benefits
• 401(K) including company matching
• employee stock purchase program (ESPP)
• student debt assistance
• tuition reimbursement program
• development and career growth opportunities and programs
• financial planning benefits
• wellness benefits including an employee assistance program (EAP)
• paid time off
• paid company holidays
• family care and bonding leave

Interns are eligible for some of the benefits listed.

Equal Opportunity Employer

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Recruiting Process and Privacy

We take your privacy very seriously and confidentially handle your information. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.