Customer Support & E-Commerce Specialist

Linde plc; Toledo (OH); On-site; USD 28,000 - 33,000; Full time

Job summary

Linde plc is seeking a Customer Support & E-Commerce Specialist to handle inbound/outbound calls, respond to inquiries via phone, email and chat, and manage orders from purchase to fulfillment. The role supports the e-commerce team with website, product and marketing projects while maintaining product knowledge for customers.

Ideal candidates have 1–3 years in customer service or e-commerce, strong communication, and organizational skills to thrive in a fast-paced, collaborative environment.

Qualifications

• 1–3 years in customer service, inside sales, retail, or e-commerce.
• Ability to communicate across phone, email and chat.
• Strong organization to manage multiple priorities.

Responsibilities

• Answer inbound calls and make outbound follow-ups to meet customer needs.
• Respond to inquiries via phone, email, and chat with product, pricing, availability and order information.
• Manage orders from purchase through fulfillment, addressing changes, delays and issues.
• Troubleshoot concerns and collaborate with sales, warehouse, purchasing and e-commerce teams.
• Provide order/product updates to customers and communicate risks.
• Prepare customer quotes and follow up to convert opportunities.
• Support e-commerce team with website, product, marketing and special projects.
• Learn and maintain knowledge of products, systems and processes.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Initiative

Team player

Shopify

Tools

CRM systems

Job description

Customer Support & E-Commerce Specialist

Customer Support & E-Commerce Specialist

What you will enjoy doing*

• You will answer inbound customer calls and make outbound calls for follow-up to ensure customer needs are met
• Respond promptly to customer inquiries via phone, email, and chat, providing accurate product, pricing, availability, and order information
• You are going to manage customer orders from purchase through fulfillment, addressing questions, changes, delays, and resolving issues efficiently
• Troubleshoot customer concerns and find practical solutions while collaborating with sales, warehouse, purchasing, and e-commerce teams to keep orders moving
• You will identify potential problems before they escape and communicate important updates on orders, products, and customers to the team
• Assist with preparing customer quotes and follow up to convert opportunities into sales
• Support the e-commerce team with website, product, marketing, and special projects to enhance customer experience
• Learn and maintain strong knowledge of products, systems, and processes to serve as a reliable resource for customers

What makes you great

• Possess 1 to 3 years of experience in customer service, inside sales, retail, e-commerce, or related fields
• Demonstrate confidence in communicating with customers across phone, email, and chat channels
• Exhibit strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
• Show attention to detail and take pride in accuracy and quality of work
• Act as a self-starter who takes initiative and knows when to ask questions
• Thrive in a team environment with clear communication and a positive, can-do attitude
• Bonus skills include experience with e-commerce platforms such as Shopify, customer support or ticketing systems, order management, inside sales or quoting, and an interest in digital marketing or sales

Why you will love working with us

Linde is a leading global industrial gases and engineering company with 2025 sales of $34 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet.
Linde serves a variety of end markets such as chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Linde's industrial gases and technologies are used in countless applications, enabling space exploration and launch technologies, delivering ultra-high-purity and specialty gases for semiconductor manufacturing, providing life-saving medical oxygen and enabling clean hydrogen production and carbon capture to reduce greenhouse gas emissions. Linde also delivers state-of-the-art gas processing solutions to support customer growth, efficiency improvements and emissions reductions.

What we offer you!

At Linde, the sky is not the limit. If you're looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.
Linde offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!
Pay range: $20.00 - $24.00 hourly, based on experience

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
Linde Gas & Equipment Inc. acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.
*The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.