Customer Support | Cruise Specialist

Careers In Travel | Destination Pros; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote role

Cruise perks & discounts

Industry tools & support

Job summary

Careers In Travel | Destination Pros is seeking a Cruise Travel Specialist responsible for guiding clients to the perfect cruise experience. You will recommend lines, ships, and itineraries while coordinating flights and hotels around the voyage.

Remote role with flexible scheduling. A strong focus on customer service and upselling helps clients maximize value and loyalty rewards. You will stay current on major cruise lines and destinations to advise travelers effectively.

Qualifications

• Prior experience booking or selling cruises (preferred).
• Strong knowledge of ocean and river cruise options.
• Ability to work independently and stay organized.
• Excellent customer service and upselling skills.

Responsibilities

• Recommend cruise lines, ships, and itineraries based on client preferences.
• Coordinate pre- and post-cruise travel, including flights and hotel stays.
• Book specialty dining, excursions, and onboard experiences.
• Track promotions, upgrades, and loyalty program benefits.
• Maintain expert-level knowledge of major cruise lines and destinations.

Skills

Customer service

Upselling

Organization

Independent work

Job description

Overview

We are seeking a detail-oriented Cruise Travel Specialist to help clients book unforgettable experiences at sea. From luxury cruises to family-friendly adventures, you’ll guide travelers in finding the perfect itinerary.

Job Title: Cruise Travel Specialist

Location:

Remote

Key Responsibilities

• Recommend cruise lines, ships, and itineraries based on client preferences.
• Coordinate pre- and post-cruise travel, including flights and hotel stays.
• Book specialty dining, excursions, and onboard experiences.
• Track promotions, upgrades, and loyalty program benefits.
• Maintain expert-level knowledge of major cruise lines and destinations.

What You Bring

• Prior experience booking or selling cruises (preferred).
• Strong knowledge of ocean and river cruise options.
• Ability to work independently and stay organized.
• Excellent customer service and upselling skills.

Benefits

• Remote role with flexible scheduling.
• Cruise-specific travel perks, FAM trips, Hotel & Resort discounts
• Access to exclusive industry tools and support from a dedicated team.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.