Customer Support | Cruise Specialist

Careers In Travel | Destination Planners; Houston (TX); On-site; USD 20,000 - 65,000; Full time

Benefits offered by this job

Flexible scheduling

Cruise-specific travel perks

FAM trips

Hotel & Resort discounts

Access to exclusive industry tools

Job summary

A travel service provider is looking for a Cruise Travel Specialist to assist clients in booking unforgettable cruise experiences. In this remote role, you will recommend cruise lines and itineraries based on client preferences, coordinate travel arrangements, and utilize your extensive knowledge of the cruise industry. Candidates should have strong customer service and organizational skills. The position offers flexible scheduling and unique travel perks for employees.

Qualifications

• Prior experience booking or selling cruises preferred.
• Strong knowledge of ocean and river cruise options.
• Ability to work independently and stay organized.
• Excellent customer service and upselling skills.

Responsibilities

• Recommend cruise lines, ships, and itineraries based on client preferences.
• Coordinate pre- and post-cruise travel, including flights and hotel stays.
• Book specialty dining, excursions, and onboard experiences.
• Track promotions, upgrades, and loyalty program benefits.
• Maintain expert-level knowledge of major cruise lines and destinations.

Skills

Customer service

Organizational skills

Sales skills

Knowledge of cruise options

Job description

Job Title: Cruise Travel Specialist

Location: Remote

Company: Destination Knot

Overview

Destination Knot is seeking a detail-oriented Cruise Travel Specialist to help clients book unforgettable experiences at sea. From luxury cruises to family-friendly adventures, you’ll guide travelers in finding the perfect itinerary.

Key Responsibilities:

• Recommend cruise lines, ships, and itineraries based on client preferences.
• Coordinate pre- and post-cruise travel, including flights and hotel stays.
• Book specialty dining, excursions, and onboard experiences.
• Track promotions, upgrades, and loyalty program benefits.
• Maintain expert-level knowledge of major cruise lines and destinations.

What You Bring:

• Prior experience booking or selling cruises (preferred).
• Strong knowledge of ocean and river cruise options.
• Ability to work independently and stay organized.
• Excellent customer service and upselling skills.

Benefits:

• Remote role with flexible scheduling.
• Cruise-specific travel perks, FAM trips, Hotel & Resort discounts
• Access to exclusive industry tools and support from a dedicated team.

$20,000 - $65,000 a year