Customer Support Coordinator

Trelleborg Sealing Solutions Switzerland AG; Renton (WA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

401(k) matching

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

The CSC role at Trelleborg Sealing Solutions Switzerland AG supports Logistics, Manufacturing, Sales Engineers, and customers to achieve KPIs. It involves handling multiple tasks and maintaining excellent organizational and communication skills.

Key duties include contract reviews, evaluating orders against deliveries, interfacing with internal teams and customers, and ensuring timely order fulfillment. Travel is 0–10% and AS9100 compliance is required.

Qualifications

• Minimum 1 yr. Customer Service experience required
• Knowledge of basic business sales and marketing practices preferred
• Experience in Aerospace, Sealing, or Polymer industry is beneficial
• Familiarity with AS9100 quality requirements is beneficial
• Familiarity with order management is beneficial
• Strong written and verbal communication skills
• Strong people and relationship building skills
• Customer driven with a positive, professional, determined attitude
• Strong organizational skills with the ability to multi-task with attention to detail and accuracy
• Basic math skills (addition, subtraction, margin calculations)
• Proficient in Microsoft Office Word and Excel
• Proficiency in business operational software (Oracle JDEdwards, SAP) is beneficial
• Adapting to customer and supplier websites for orders, updates, changes, etc.

Responsibilities

• Customer Management: Ensure contract review is executed per AS standards and local procedures
• Evaluate customer orders and demand against supplier deliveries to meet OTD targets
• Interface with internal teams and external customers to resolve complaints
• Source and purchase product from internal and 3rd party sources as needed
• Communication: Liaise with Hub, SCM, PM, and Factory to align with KPIs
• Resolve delivery schedule problems and negotiate changes
• Hub Operations: Use BPM and AHA tools to identify process improvements
• Provide proactive communication, analysis, and problem solving to teammates
• Administrative: Improve transit times and satisfy OTD targets
• Ensure compliance with QMS and AS9100 procedures

Skills

Customer service

Communication

Organization

Multi-tasking

Attention to detail

Tools

Oracle JDEdwards

SAP

Microsoft Office

Job description

Description

The CSC works with Logistic and Manufacturing facilities as well as supports Sales Engineers(SE), Application Engineers(AE), Customers Support Account Leads (CSAL), and Management to achieve their goals and KPIs. As a result of the large team, they often have multiple tasks competing for their time requiring excellent organizational and communication skills.

In some situations, the CSC may handle accounts within a team or solo. As a result, they may be required to perform additional duties as needed to support accounts.

Tasks and Responsibilities

The CSC can have a variety of tasks and responsibilities that may include but are not limited to:

• Customer Management
  • Ensure contract review is executed in accordance with AS standards and local procedures in a timely fashion
  • Evaluate customer orders and demand against supplier deliveries in order to meet and exceed OTD targets
  • Interface with internal teams and external customers to proactively resolve customer complaints
  • May be required to source and purchase product from internal and 3rd party sources to fulfil customer requirements
• Communication
  • Understand and communicate changes to customer demand and requests as needed across the organization. Liaise with Hub, Supply Chain Management (SCM), Project Manager (PM), and Factory departments to ensure that all activities are aligned with Trelleborg and the Customer’s KPIs
  • Resolve delivery schedule problems and negotiate delivery schedule changes
• Hub Operations
  • Work with the BPM and AHA tools to implement a continuous improvement culture to increase efficiencies and profitability by identifying potential improvements to the internal work processes
  • Provide proactive communication, analysis, and problem solving to team members
• Administrative
  • Work with logistics facilities to continuously improve transit and delivery times and satisfy or exceed customer OTD targets.
  • Ensure full compliance with the Quality Management Systems (QMS) and Standard Operating Procedures in accordance with AS9100.

Education and Experience

• Minimum 1 yr. Customer Service experience required
• Knowledge of basic business sales and marketing practices preferred
• Experience in the Aerospace, Sealing, or Polymer industry is beneficial
• Familiarity with AS9100 quality requirements is beneficial
• Familiarity with order management is beneficial
• Strong written and verbal communication skills
• Strong people and relationship building skills
• Customer driven with a positive, professional, determined attitude
• Strong organizational skills with the ability to multi-task with attention to detail and accuracy
• Basic math skills (addition, subtraction, margin calculations)
• Proficient in the use of Microsoft Office Word and Excel
• Proficiency in the use of business operational software (Oracle JDEdwards, SAP) is beneficial
• Adapting to customer and supplier websites for orders, updates, changes, etc.

Key Interface and Stakeholders

Develop and maintain strong working relationships with:

• Outside customers
• Internal co-workers
• Internal Sales and Application Engineers
• Internal supply chain personnel
• Factory personnel
• Management

Travel

• Local coverage
• Travel for offsite training when required, 0-10%

Compensation range: $25.00-31.00/hour

• 401(k) matching
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.

This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee or Refugee

All applicants must successfully complete a background check and drug screening as a condition of employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.