Customer Support Coordinator

Blue Magnolias; Chattanooga (TN); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Dynamic team environment

Global destinations exposure

Professional development & growth

Flexible work arrangements

Job summary

Blue Magnolias is seeking a Customer Support Coordinator to join our travel team. You will nurture partnerships with hotels, resorts, tour operators, and tourism boards, acting as the bridge between client experiences and promoted destinations.

In this role you will manage multiple partnerships, negotiate agreements, monitor market trends, and collaborate with marketing and sales to design campaigns, all while delivering premium service and accurate destination information.

Qualifications

• Experience in travel, hospitality, or tourism partnerships.
• Strong interpersonal and communication skills for building relationships.
• Negotiation and problem-solving abilities.
• Familiarity with global destinations and hospitality standards.
• Ability to manage multiple partnerships independently.

Responsibilities

• Build and maintain relationships with hotels, resorts, attractions, and tourism boards.
• Negotiate partnerships to enhance product offerings.
• Monitor destination trends and market developments.
• Collaborate with marketing and sales on destination campaigns.
• Ensure destination information is accurate for clients and teams.
• Represent the company at industry events and trade shows.
• Provide insights to improve client experience and growth.

Skills

Interpersonal skills

Communication

Negotiation

Problem-solving

Multi-partner management

CRM software usage

Tools

CRM software

MS Office

Job description

We are seeking a highly motivated and relationship driven Customer Support Coordinator to join our travel team. This role is perfect for someone passionate about creating meaningful partnerships with hotels, resorts, tour operators, and local tourism boards. You will be the bridge between our clients’ travel experiences and the destinations we promote, ensuring seamless collaboration and premium service.

Key Responsibilities:

• Build and maintain strong relationships with hotels, resorts, attractions, and tourism boards.
• Negotiate agreements and partnership opportunities to enhance product offerings.
• Monitor destination trends, new experiences, and market developments.
• Collaborate with the marketing and sales teams to design destination-specific campaigns and promotions.
• Ensure accurate and up-to-date destination information is available for clients and internal teams.
• Represent the company at industry events, trade shows, and networking opportunities.
• Provide insights and recommendations to improve client experiences and business growth.

Requirements:

• Proven experience in travel, hospitality, or tourism sales and partnerships.
• Strong interpersonal and communication skills, with the ability to build long‑term relationships.
• Negotiation and problem‑solving skills.
• Knowledge of global destinations, hospitality standards, and tourism trends.
• Ability to work independently and manage multiple partnerships simultaneously.
• Proficiency in CRM software and Microsoft Office suite.

What We Offer:

• A dynamic and supportive team environment.
• Opportunity to work with global destinations and industry leaders.
• Professional development and growth within the travel sector.
• Flexible work arrangements.