Customer Support Coordinator

Blue Magnolias; Town of Berkshire (NY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Dynamic team environment

Global destinations exposure

Professional development

Flexible work arrangements

Job summary

Blue Magnolias in the United States is seeking a Customer Support Coordinator to be the bridge between our clients\' travel experiences and the destinations we promote. You will build partnerships with hotels, resorts, tour operators, and tourism boards to deliver premium service.

You will negotiate opportunities, monitor destination trends, and collaborate with marketing and sales to design campaigns. The role requires relationship-building, strong communication, and independence to manage

Qualifications

• Proven experience in travel, hospitality, or tourism sales and partnerships.
• Strong interpersonal and communication skills; able to build long‑term relationships.
• Negotiation and problem‑solving skills; knowledge of destinations and trends.
• Ability to manage multiple partnerships independently.
• Proficiency in CRM software and Microsoft Office.

Responsibilities

• Build and maintain strong relationships with hotels, resorts, attractions, and tourism boards.
• Negotiate agreements and partnership opportunities to enhance product offerings.
• Monitor destination trends, new experiences, and market developments.
• Collaborate with the marketing and sales teams to design destination-specific campaigns and promotions.
• Ensure accurate and up-to-date destination information is available for clients and internal teams.
• Represent the company at industry events, trade shows, and networking opportunities.
• Provide insights and recommendations to improve client experiences and business growth.

Skills

Interpersonal communication

Long-term relationships

Negotiation

Problem-solving

Industry knowledge of destinations

Independent work

CRM software

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

We are seeking a highly motivated and relationship driven Customer Support Coordinator to join our travel team. This role is perfect for someone passionate about creating meaningful partnerships with hotels, resorts, tour operators, and local tourism boards. You will be the bridge between our clients’ travel experiences and the destinations we promote, ensuring seamless collaboration and premium service.

Key Responsibilities:

• Build and maintain strong relationships with hotels, resorts, attractions, and tourism boards.
• Negotiate agreements and partnership opportunities to enhance product offerings.
• Monitor destination trends, new experiences, and market developments.
• Collaborate with the marketing and sales teams to design destination-specific campaigns and promotions.
• Ensure accurate and up-to-date destination information is available for clients and internal teams.
• Represent the company at industry events, trade shows, and networking opportunities.
• Provide insights and recommendations to improve client experiences and business growth.

Requirements:

• Proven experience in travel, hospitality, or tourism sales and partnerships.
• Strong interpersonal and communication skills, with the ability to build long‑term relationships.
• Negotiation and problem‑solving skills.
• Knowledge of global destinations, hospitality standards, and tourism trends.
• Ability to work independently and manage multiple partnerships simultaneously.
• Proficiency in CRM software and Microsoft Office suite.

What We Offer:

• A dynamic and supportive team environment.
• Opportunity to work with global destinations and industry leaders.
• Professional development and growth within the travel sector.
• Flexible work arrangements.