Customer Support Coordinator

Element; Charlotte (NC); On-site; USD 39,000 - 44,000; Full time

Job summary

Element Materials Technology is seeking a Customer Support Coordinator in Charlotte, NC to serve clients with responsive and accurate service. The role supports testing operations and coordinates across departments to ensure timely information and orders.

You will engage customers by phone, email, and web conferences, enter orders and certifications, and help maintain strong relationships while adhering to policy and safety standards.

Qualifications

• 3 years of customer service experience preferred.
• Bachelor's degree preferred.
• Strong interpersonal and written communication skills.
• Proficiency in Microsoft Office applications.

Responsibilities

• Proactively engage with customers via phone, email, and web conferencing.
• Greet customers and assist professionals entering the building.
• Data entry including order entry and certifications.
• Manage customer relationships and coordinate with departments.
• Prepare quotes, process invoices, and provide status updates.
• Coordinate information requests such as shipping or delivery dates.
• Maintain knowledge of Element's service offerings and participate in training.
• Ensure compliance with policies, safety, and governance.

Skills

Customer service

Communication

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Overview

Element has an opportunity for a Customer Support Coordinator. This role is a key function in servicing our clients by ensuring flexibility and responsiveness to their demands, delivering efficient and excellent performance. The Project Manager has daily responsibility to technically supervise testing operations and give clear technical guidance as necessary across a wide range of the laboratory's testing capabilities.

Salary: $28- $32/hr DOE

Responsibilities

• Proactively engage with customers using phone, email, and web conferencing.
• Greet customers and service professionals as they enter the building.
• Data entry required, including Order Entry and Certification submittals.
• Manage relationships with customers.
• Gain pricing and lead time from standard price lists.
• Work with departments to resolve complaints.
• Process sales invoices, quoting and provide status report to clients.
• When applicable handle requests for information (e.g. shipping / delivery dates).
• Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities.
• Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, ITAR, treatment of others, moral code of conduct, and employee handbook.
• Ensure adherence to all applicable laws pertaining to safety, environment, and corporate governance.

Skills / Qualifications

• 3 years of customer service experience preferred.
• Bachelor's Degree preferred.
• Kind and amiable demeanor.
• Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect.
• Proficiency in Microsoft Applications (Outlook, Word, Excel, PowerPoint).
• Ability to read and interpret documents such as customer quotes / contracts, marketing materials, drawings, and customer testing specifications.
• Ability to solve practical customer problems.
• Experience in interpreting testing procedures and requirements desired.

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.