Project Coordinator

Element Materials Technology; Fairfield (OH); On-site; USD 39,000 - 44,000; Full time

Job summary

Element Materials Technology in Fairfield, OH is seeking a Project Coordinator to maximize sales opportunities by creating a world-class first impression for customers who contact Element through inquiry forms and phone lines. You will be the first point of contact for global customers, handling calls and emails, pre-qualifying requests, asking technical questions, and routing leads to the best service location.

Salary ranges from $28 to $32 per hour DOE.

Qualifications

• Reads and interprets documents such as customer quotes/contracts, marketing materials, and customer testing specifications.
• Writes routine reports and correspondence; speaks effectively before groups of customers or employees.
• Non-English language proficiency is preferred.
• Able to calculate figures and amounts such as discounts, interest, commissions and proportions; apply basic algebra.

Responsibilities

• Serve as the primary point of contact for customers and prospects, supporting the sales process through qualification, relationship development, needs assessment, solution presentation, quotation support, and account growth.
• Engage customers via phone, email, web conferencing, and web inquiries to identify requirements, communicate Element's value proposition, and deliver exceptional service.
• Build and maintain customer relationships, acting as a liaison between customers and internal teams to meet needs and resolve issues promptly.
• Manage quotation and inquiry activities for standard products and services, including gathering requirements, pricing, lead times, quotes, and invoicing.
• Route customer requests to appropriate business units to ensure efficient service delivery using Element's laboratory network knowledge.
• Support revenue growth through account penetration, opportunity conversion, and identifying current and future customer needs.
• Coordinate with sales, laboratory, quality, operations, and other teams to resolve concerns and ensure customer satisfaction.
• Follow up on requests, inquiries, complaints, shipping data, and service-related matters to ensure timely resolution and positive experience.

Skills

Sales experience

Customer service

Communication skills

Pre-qualifying questions

Relationship building

Education

Microsoft Excel literacy

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Element has an opportunity for a Project Coordinator at our Fairfield, OH site. The primary function of the Project Coordinator is to maximize sales opportunities by creating a world-class first impression for customers who contact Element through the sales inquiry website forms and telephone numbers.

As the first point of contact for global customers, the Project Coordinator plays a vital role in the Element sales process. The position consists of multiple responsibilities which help ensure a centralized, consistent customer experience. This includes professionally answering incoming calls and emails from internal and external customers, asking sales-minded questions to pre-qualify incoming requests, posing technical questions to further clarify customer requirements, and efficiently assigning incoming leads to the Element location most capable of providing services.

Salary: $28- 32$/hr DOE

Responsibilities

• Serve as the primary point of contact for customers and prospects, supporting the sales process through qualification, relationship development, needs assessment, solution presentation, quotation support, and account growth.
• Proactively engage customers through phone, email, web conferencing, and web inquiries to identify requirements, communicate Element's value proposition, and deliver exceptional customer service.
• Build, maintain, and strengthen customer relationships by acting as a liaison between customers and internal teams, ensuring customer needs are understood, addressed, and resolved promptly.
• Manage quotation and inquiry activities for standard products and services, including gathering technical requirements, obtaining pricing and lead times, preparing quotes, processing sales invoices, and providing status updates.
• Utilize knowledge of Element's services, capabilities, and laboratory network to route customer requests to the appropriate business units and ensure efficient service delivery.
• Support revenue growth and achievement of sales goals through account penetration, opportunity conversion, and identification of current and future customer needs.
• Coordinate with sales, laboratory, quality, operations, and other cross-functional teams to resolve customer concerns, handle service issues, and ensure customer satisfaction.
• Follow up on customer requests, inquiries, complaints, shipping and delivery information, and other service-related matters to ensure timely resolution and a positive customer experience.
• Maintain accurate customer records and activity documentation within Dynamics CRM, including contact management, call logs, opportunity tracking, duplicate removal, and data updates.
• Develop and maintain a strong working knowledge of Element's service offerings, capabilities, processes, and industry applications through ongoing training and professional development.
• Assist with customer support, marketing initiatives, and other related activities that enhance customer engagement and business performance.
• Ensure compliance with all company policies, ethical standards, trade compliance requirements, and applicable safety, environmental, and corporate governance regulations.

Skills / Qualifications

• 1 - 3 years of sales, marketing, or customer service experience, or equivalent combination of education and experience
• Ability to read and interpret documents such as customer quotes/contracts, marketing materials, and customer testing specifications
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Non-English language proficiency is preferred
• Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry
• Ability to solve practical customer problems and interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
• Must have valid Driver’s License, with an acceptable driving record under Element’s policy
• Experience in interpreting testing procedures and requirements
• Proficiency in Microsoft Applications (Word, Excel)
• Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
• Well-developed oral and written communication skills to meet a variety of communication needs
• Good interpersonal skills that foster open upward and downward communication built on mutual respect
• Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions

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Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 7,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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