Order Entry Technician

Element; Los Angeles (CA); On-site; USD 22,000 - 34,000; Full time

Job summary

Element Materials Technology in Los Angeles is seeking an Order Entry Technician to perform order entry of incoming test requests and scheduled tasks under the direction of the Office Manager. You will review client POs for compliance and ensure all paperwork is complete for sample processing.

The role requires a two-year technical program with logistics or materials testing experience; responsibility includes communicating with customers on PO details and maintaining accuracy with production

Qualifications

• Two-year technical program or equivalent education.
• Experience in logistics or materials testing environment preferred.

Responsibilities

• Enter work orders into the D365 system.
• Verify orders have all required paperwork for processing.
• Contact customers about PO discrepancies or to obtain details.
• Provide customers with order status updates.
• Coordinate with production and laboratory personnel to expedite work.
• Escalate urgent/ rushed work and follow up on issues.
• Update PO changes in the system and notify the appropriate supervisor.
• Interact with internal departments on project-related questions or issues.
• Assist with production, quality and process improvement coordination.
• Occasionally assist as Quality Administrator for certifications and emailing to customers.

Skills

Data entry

Customer service

Education

Two-year technical program

Tools

D365 ERP

Job description

Overview

Element has an opportunity for an Order Entry Technician to perform order entry of incoming test requests and other scheduled tasks under direction of Office Manager or detailed procedures. Perform technical review of client PO’s to ensure compliance.

Salary: $16- $25/hr DOE

Responsibilities

• Review customer PO’s, and enter work orders into the D365 system
• Verify that orders received include all necessary paperwork to allow for proper processing of samples
• Contact customers over PO discrepancies or to obtain additional test detail
• Serve as a point of contact for customers, assisting them with order status updates
• Work with Production and Laboratory personnel to expedite work
• Alert staff to expedite/ rush work and follow-up on issues
• Promptly address revised PO’s for work in progress by entering the new PO’s into the system and communicating changes to
• appropriate department supervisor
• Interact with internal departments on questions or issues related to particular projects
• Assists with coordination of production, quality and process improvements
• Will occasionally function in the role of Quality Administrator for typing certifications and emailing to the customer
• Screen customers entering the lab and ensure that they are properly escorted to the appropriate POC in the lab
• Ensures all work is performed in accordance with company safety and quality policies and procedures and regulatory agency regulations
• Other duties as assigned by supervisor or lab management

Skills / Qualifications

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily

The requirements listed below are representative of the knowledge, skill, and/or ability required

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Completion of a two-year technical program or equivalent combination of education and work experience required
• Relevant experience in logistics, customer service or a materials testing or manufacturing environment desired

This position requires access to export-controlled commodities, technical data, technology, software, and services. U.S. citizenship, U.S. legal permanent resident status, protected person status under 8 U.S.C. § 1324b(a)(3), or U.S. Government export authorization is required.

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.