Customer Support & Billing Operations Manager

Fayette County Chamber of Commerce; Fayetteville (GA); Hybrid; USD 50,000 - 61,000; Full time

Job summary

Fayette County in Georgia is seeking a full-time Director of Customer Support Operations to oversee and contribute to the management, strategic direction, and continuous improvement of customer support initiatives, including billing and related services.

Key duties include supervising staff, conducting performance evaluations, developing guidelines for service level improvements, managing delinquent utility billing, and coordinating with various departments on equipment contracts and outreach.

Responsibilities

• Oversee and contribute to the management, strategic direction, and continuous improvement of customer support operations and initiatives.

Job description

Fayette County in Georgia is seeking a full-time Director of Customer Support Operations to oversee and contribute to the management, strategic direction, and continuous improvement of customer support initiatives, including billing and related services.

Key duties include supervising staff, conducting performance evaluations, developing guidelines for service level improvements, managing delinquent utility billing, and coordinating with various departments on equipment contracts and outreach.