Customer Support & Billing Operations Engineer

ASM Research, An Accenture Federal Services Company; Montgomery (AL); On-site; USD 54,000 - 58,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking a Customer Support & Billing Operations Specialist to manage billing related email requests, perform database research, and assist with testing while delivering knowledgeable customer support. You will handle inbound contacts by phone, chat, and email, log cases, and collaborate with technical teams to resolve issues.

The role emphasizes strong analytical skills, attention to detail, and ability to work across multiple systems, with

Qualifications

• High School Diploma or GED is required.
• 2-5 years of experience in Customer Service or related role.
• Experience in billing operations or technical support is a plus.

Responsibilities

• Manages billing related email requests and case logs.
• Performs database research and supports testing in non-production environments.
• Handles inbound customer contacts via phone, chat, and email and ensures timely resolutions.
• Collaborates with technical teams to document findings and report defects.
• Maintains accurate records of customer interactions and research findings.

Skills

Customer service

Billing operations

Technical support

Analytical skills

Attention to detail

Multitasking

Written communication

Education

High School Diploma or GED

Tools

CRM systems

Ticketing systems

Office software

Job description

ASM Research, An Accenture Federal Services Company is seeking a Customer Support & Billing Operations Specialist to manage billing related email requests, perform database research, and assist with testing while delivering knowledgeable customer support. You will handle inbound contacts by phone, chat, and email, log cases, and collaborate with technical teams to resolve issues.

The role emphasizes strong analytical skills, attention to detail, and ability to work across multiple systems, with