Billing & Customer Support Systems Engineer

ASM Research, An Accenture Federal Services Company; Sacramento (CA); On-site; USD 54,000 - 58,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Customer Support & Billing Operations Specialist to manage billing-related requests, perform database research, assist with testing, and provide customer support across multiple systems. The role emphasizes analytical thinking, attention to detail, and maintaining accurate case records.

The position involves handling inquiries via phone, chat, and email, working with cross-functional teams to resolve issues, and contributing to

Qualifications

• High School Diploma or GED.
• 2-5 years of experience in Customer Service or public relations.
• Experience in billing operations or technical support preferred.

Responsibilities

• Maintain end-to-end responsibility for customer’s support needs.
• Provide monitoring for batch processing issues and errors.
• Research and analyze customer service issues to provide solutions.
• Log cases for phone, email, or web chat communications.
• Collaborate with technical teams to support testing in non-production environments.
• Handle inbound customer contacts via phone, chat, and ticketing systems.

Skills

Customer service

Attention to detail

Written communication

Ticketing/CRM systems

Independent worker

Education

High School Diploma or GED

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Customer Support & Billing Operations Specialist to manage billing-related requests, perform database research, assist with testing, and provide customer support across multiple systems. The role emphasizes analytical thinking, attention to detail, and maintaining accurate case records.

The position involves handling inquiries via phone, chat, and email, working with cross-functional teams to resolve issues, and contributing to