Billing & Customer Ops Systems Engineer

ASM Research, An Accenture Federal Services Company; Annapolis (MD); On-site; USD 54,000 - 58,000; Full time

Job summary

ASM Research is seeking a Customer Support & Billing Operations Specialist to manage billing emails, perform data research, and support customer inquiries across multiple systems. The role emphasizes accuracy, timely responses, and collaboration with technical teams to test non-production environments.

Minimum qualifications include a high school diploma and 2–5 years in customer service or related fields, with strong written communication and multitasking abilities to handle diverse tasks

Qualifications

• High school diploma or equivalent required.
• 2–5 years in customer service or related fields.
• Strong written and verbal communication.

Responsibilities

• Maintains end-to-end responsibility for customer’s support needs providing timely, reliable, and courteous service.
• Reviews, processes, and responds to billing related emails and service requests with accuracy and timely follow through.
• Collaborates with technical teams to support testing activities in non-production environments.

Skills

Customer Service

Billing Operations

Data entry

Multitasking

Education

High School Diploma or GED

Tools

CRM systems

Ticketing systems

Office software

Job description

ASM Research is seeking a Customer Support & Billing Operations Specialist to manage billing emails, perform data research, and support customer inquiries across multiple systems. The role emphasizes accuracy, timely responses, and collaboration with technical teams to test non-production environments.

Minimum qualifications include a high school diploma and 2–5 years in customer service or related fields, with strong written communication and multitasking abilities to handle diverse tasks