Customer Support at TalentHop

Feedinkoo: Remote Jobs; United States; Remote; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Employee rewards

Job summary

Feedinkoo: Remote Jobs is seeking a Customer Support team member to be the first line of contact for members via chat and ticketing. You will triage inquiries, resolve basic issues, and collaborate with cross-functional teams to maintain high member satisfaction as the platform scales.

This remote role emphasizes learning the product, handling sensitive information, and delivering consistent service across channels. Equity and a performance bonus are available as part of the compensation package.

Qualifications

• 0-2+ years in customer support, operations or related fields.
• Strong written and verbal communication skills.
• Ability to quickly learn new platforms in a fast-paced environment.
• Team player with accountability and task completion focus.

Responsibilities

• Respond to member inquiries via chat as the first line of support.
• Manage entry-level support tickets concerning payments, loyalty, and general platform questions.
• Identify trends in incoming tickets and escalate complex issues appropriately.
• Document member interactions and report ongoing patterns to senior staff.
• Collaborate remotely with internal teams and external partners to resolve issues.
• Acquire and maintain in-depth knowledge of products, features, and updates.
• Communicate product benefits effectively as the platform scales.
• Maintain organization and patience while addressing diverse member needs.
• Adapt support approaches to fit different business models.
• Deliver exceptional customer service through digital channels.

Skills

Written comms

Verbal comms

Org skills

Fast learner

Team player

Attention to detail

Adaptability

Confidential handling

Job description

The organization operates within the customer rewards and loyalty program industry, addressing challenges related to member engagement and support. It provides a platform to manage rewards and payments, striving to offer efficient and scalable member services as it grows.

About the Opportunity:

The CUSTOMER SUPPORT team member serves as the initial point of contact for members, primarily through chat support and ticket handling. This role is essential in resolving members’ initial inquiries, triaging issues, and ensuring a seamless support experience that contributes to member satisfaction and retention.

Responsibilities:

• Respond to member inquiries via chat as the first line of support
• Manage entry-level support tickets concerning payments, loyalty, and general platform questions
• Identify trends in incoming tickets and escalat complex issues appropriately
• Document member interactions and report ongoing patterns to senior staff
• Collaborate remotely with internal teams and external partners to resolve issues
• Acquire and maintain in-depth knowledge of products, features, and updates
• Communicate product benefits effectively as the platform scales
• Maintain organization and patience while addressing diverse member needs
• Adapt support approaches to fit different business models
• Deliver exceptional customer service through digital channels

Requirements:

• 0-2+ years of experience in customer support, operations, or related fields
• Strong organizational, written, and verbal communication skills
• Ability to quickly learn new platforms and adapt in a fast-paced environment
• Team player with a focus on responsibility and task completion
• Attention to detail and critical thinking skills
• Flexibility to adjust to changing processes
• Ability to handle confidential and sensitive information

Pay Range and Compensation Package:

Salary range for this role is $50,000 to $55,000

Eligible for equity and an annual performance-based bonus

Benefits & Perks:

• Health insurance coverage from day one, including coverage for dependents
• 401(k) plan with an employer match
• Commuter Flexible Spending Accounts
• Paid time off
• Employee-exclusive rewards opportunities

Equal Opportunity Statement:

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.