Customer Support Associate - Work from Home - Kansas City, KS

Anomaly Squared; Kansas City (KS); Remote; USD 10,000 - 60,000; Full time

Job summary

Anomaly Squared is looking for At-Home Contact Center Specialists to work in a flexible environment with both full-time and part-time opportunities. This role involves engaging with callers for qualification and support tasks and requires excellent communication and technical skills, along with a suitable home workstation. Employees can benefit from remote training and various medical benefits post-probation.

Benefits

Medical, Dental, and Vision Insurance

401(k) plan

Paid Time Off after 6 months

Remote training

Qualifications

• High School Diploma or GED is required.
• Excellent verbal and written communication skills.
• Ability to demonstrate product knowledge post-training.

Responsibilities

• Qualifying callers for various programs and services.
• Managing outbound and inbound calls for client services.
• Conducting appointment scheduling and medical recruitment.

Skills

Verbal Communication

Written Communication

Product Knowledge

Adaptability

Education

High School Diploma or GED

Tools

Windows Operating System

Google Chrome

Job description

Anomaly Squared is growing again and if you're looking to join a fun, laid back environment that provides opportunities for personal and professional growth, please consider applying. A² is an innovative customer contact center that offers a launching point for all employees to advance on their career path.

Position Description :

We are seeking At-Home Contact Center Specialists available to work Full-time or Part-time . You would be responsible for qualifying callers for programs, products or services that our clients offer through outbound and inbound calls, including but not limited to, Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting. We work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must!

Wage :

10.00 per hour ($7.25 per hour during training)

Requirements

• High School Diploma or GED is required
• Great Verbal and Written Communication Skills
• Working Knowledge of Windows Based Operating Systems including Google Chrome
• Can Demonstrate Product Knowledge once Nesting Period is Complete
• Ability to Adapt in a Fast-Changing Environment
• Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook) that meets these minimum workstation requirements. Processor : Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better), Operating System : Windows 10 (32-bit / 64-bit) or higher, RAM : 8GB or more.
• Webcam
• High speed internet access with download speed of at least 100 and upload speed of at least 10 .
• Must have a desk / workstation in a quiet workspace
• Must be able to attend a full 2-week MANDATORY virtual training Monday-Friday 9am-5pm EST (8am-4pm CST).

Employment BENEFITS :

Remote training.

Medical, Dental, Vision, STD, LTD, Life and AD&D after 90-day probationary period if elected.

401(k) after 90-day probationary period if elected.

PTO after 6 months of employment.

NOTE : We are accepting online applications only. Unfortunately, there is no time available to handle additional phone call inquiries for the limited number of spaces we have open.

Anomaly Squared is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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Customer Support Associate • Kansas City, KS, United States