Customer Support Associate - Work from Home - Conway, SC

Anomaly Squared; Conway (SC); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and innovative customer contact center as a Customer Support Associate, working from the comfort of your home. This role offers a perfect blend of personal and professional growth opportunities in a laid-back environment. You will engage with clients through outbound and inbound calls, helping to qualify them for various services while ensuring a high standard of professionalism. With flexible full-time and part-time options, this position is ideal for those looking to make a meaningful impact in customer service. Embrace the chance to advance your career with a company that values your contributions and offers comprehensive benefits for full-time employees.

Benefits

Remote work

Remote training

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid Time Off (PTO)

Qualifications

• Must possess excellent verbal and written communication skills.
• High School Diploma or GED is required for this position.

Responsibilities

• Qualify callers for programs, products, or services via calls.
• Schedule appointments and assist with insurance lead qualification.

Skills

Verbal Communication Skills

Written Communication Skills

Adaptability

Product Knowledge

Education

High School Diploma or GED

Tools

Windows Operating System

Google Chrome

Job description

Customer Support Associate - Work from Home - Conway, SC

Anomaly Squared is growing again and if you're looking to join a fun, laid back environment that provides opportunities for personal and professional growth, please consider applying. A² is an innovative customer contact center that offers a launching point for all employees to advance on their career path.

Position Description

We are seeking At-Home Contact Center Specialists available to work Full-time or Part-time. You would be responsible for qualifying callers for programs, products or services that our clients offer through outbound and inbound calls, including but not limited to, Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting. We work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must!

Wage

$10.00 per hour ($7.25 per hour during training)

Requirements

• High School Diploma or GED is required
• Great Verbal and Written Communication Skills
• Working Knowledge of Windows Based Operating Systems including Google Chrome
• Can Demonstrate Product Knowledge once Nesting Period is Complete
• Ability to Adapt in a Fast-Changing Environment
• Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook) that meets these minimum workstation requirements: Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better), Operating System: Windows 10 (32-bit / 64-bit) or higher, RAM: 8GB or more.
• Webcam
• High speed internet access with download speed of at least 100 and upload speed of at least 10.
• Must have a desk/workstation in a quiet workspace
• Must be able to attend a full 2-week MANDATORY virtual training Monday-Friday 9am-5pm EST (8am-4pm CST).

Benefits

Employment BENEFITS:

• Remote work.
• Remote training.

For Full-time Employees ONLY

• Medical, Dental, Vision, STD, LTD, Life and AD&D after 90-day probationary period if elected.
• 401(k) after 90-day probationary period if elected.
• PTO after 6 months of employment.

NOTE: We are accepting online applications only. Unfortunately, there is no time available to handle additional phone call inquiries for the limited number of spaces we have open.

Anomaly Squared is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service
• Industries
• Consumer Services