Dispatcher- Amarillo, TX

Atmos Energy Corporation; Amarillo (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

401(k) matching

Employee assistance program

Job summary

Atmos Energy Corporation is seeking a Dispatch professional to plan, communicate, and dispatch work orders and emergency locates while coordinating with field teams and customer service. The role emphasizes responsiveness to emergencies and adherence to processes.

The position requires a high school diploma and 3 years in customer service or dispatch operations, with strong communication and math skills. It is a safety-sensitive, shift-based role in Texas.

Qualifications

• High school diploma or equivalent with 3 years in customer service or dispatch operations.
• Ability to communicate with customers and internal teams to relay information.
• Basic math for transactions and data entry tasks.
• Experience with billing or dispatching systems preferred.
• Strong interpersonal skills and attention to detail.

Responsibilities

• Plan, communicate, and dispatch work orders and locate pipelines promptly.
• Respond to customer emergency calls and dispatch orders for rapid response.
• Collaborate across departments to resolve customer needs timely.
• Make decisions under pressure and manage deadlines within scope of authority.
• Assist with construction, service, and safety-related orders as directed.

Skills

Customer communication

Numeric calculation

Data entry

Dispatch systems

Soft skills

Education

High school diploma

Tools

Billing systems

Dispatch software

Job description

At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits. Atmos Energy offers benefit eligibility on the first day of employment and they include: Company-Provided Benefits Holidays and Paid Time Off Parental Leave Retirement Savings Plan (Matching and Fixed Annual Company Contribution) Annual Bonus Opportunity Employee Assistance Program Short-Term and Long-Term Disability Plans Basic Life Insurance Health Savings Account (HSA) Company Contribution with HDHP Employee Assistance Program Wellness Programs LifeLock Identity Theft Protection Paid Training Linked-In Learning Voluntary Benefits Retirement Savings Plan Medical Insurance and Prescription Drug Coverage Dental Insurance Vision Insurance Employee/Dependent Life Insurance Employee/Dependent Accidental Death & Dismemberment Insurance Healthcare, Dependent Care and Limited Purpose Flexible Spending Accounts Top Employer Recognitions America's Best Employers - Forbes Magazine The 100 Most Trustworthy Companies in America - Forbes Magazine Top Places to Work - Dallas Morning News Best Places to Work - Mississippi Business Journal Best Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD)

THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION

Primary Duties

• 1. Plans, communicates, and dispatches work orders, emergency line locates, and pipeline encroachment locates to the appropriate resources in a timely manner. (30%)
• 2. Receives and responds to customer emergency calls. Dispatches orders to assure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes. (30%)
• 3. Maintains a collaborative relationship with other departments across the enterprise to facilitate the appropriate and timely resolution of customer needs. Responds to requests from customer service and field operations employees regarding work orders. (20%)
• 4. Exercises independent decision-making in high pressure situations. Manages stringent deadlines. Processes transactions based on designated level of authority. Recognizes when it is appropriate to refer issues to other departments or to other levels of authority. (15%)
• 5. Assists with construction, service, compliance orders and pipeline safety items as directed by the Customer Service Organization and/or Regulated Utility Operations. Including scheduling or assigned construction/compliance orders. Dispatches enterprise construction crews to emergency situations. (5%)

MINIMUM REQUIREMENTS

• Educational/Experience Level: Requires a high school diploma or equivalent and three years of experience in a customer service, customer call center, dispatch operations or closely related environment.
• Communication Skills: Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide basic types of factual information.
• Numeric Skills: Requires the ability to perform basic addition, subtraction, multiplication and division.
• Computer Skills: Requires computer skills for data entry, reference and/or retrieval tasks. Prefer experience with billing and/or dispatching systems.
• Soft Skills: Ability to apply soft skills to customer interactions.
• Work Conditions: Works in an indoor environment. Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting. Requires sitting for long periods of time.
• Other Requirements: This position is subject to shift work and to 24 hours/7 days a week operations. May be required to hold stand-by duty, holidays, weekends, emergency call outs and occasional extended hours. As a Safety-Sensitive position, pre and post employment screenings, including but not limited to drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA) are required.
• Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Job Family: Dispatch Atmos Energy Corporation, a natural gas-only distributor, is an S&P 500 company headquartered in Dallas. We safely deliver reliable, affordable, efficient and abundant natural gas to more than 3 million distribution customers in over 1,400 communities across eight states located primarily in the South. As part of our vision to be the safest provider of natural gas services, we are modernizing our business and infrastructure while continuing to invest in safety, innovation, environmental sustainability and our communities. Atmos Energy manages proprietary pipeline and storage assets, including one of the largest intrastate natural gas pipeline systems in Texas.