Customer Support Associate | Home Care Equipment

Emplify Health; Green Bay (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Bellin Health Systems, Inc. in Green Bay, WI is seeking a Customer Support Associate for the Home Care Equipment showroom. The role combines customer service, sales and insurance authorizations to help patients understand costs and obtain needed equipment.

You will review insurance coverage, authorize medical equipment, and prepare estimated out-of-pocket costs. The position is full-time, Monday to Friday, 9:00am–5:30pm, at 1220 E Mason St. No weekends or holidays.

Qualifications

• 1–2 years of home medical equipment customer service experience
• Prior retail sales experience preferred
• Excellent verbal and written communication; multitasking and prioritization; computer proficiency

Responsibilities

• Provide service, sales and authorizations in the home medical equipment showroom
• Review insurance and authorize medical equipment
• Provide patients with estimated out-of-pocket costs based on insurance coverage
• Refill recurring orders

Skills

Customer service

Sales

Verbal communication

Written communication

Multi-tasking

Retail sales

Computer proficiency

Education

High school diploma or equivalent

Job description

Customer Support Associate | Home Care Equipment - 15644

Posted 3 days ago

US:WI:Green Bay | Administrative/Clerical | Full-Time

Description

Job Specifics:

Location:1220 E Mason St, Green Bay, WI 54301
FTE Status: 1.00 FTE (40 hours/week)
Work Schedule:Monday-Friday, 9:00am to 5:30pm, no weekends or holidays
Want to learn more:Chat with Brittany A. Chopin at [e-mail]

Job Description:

Responsible for providing service, sales and authorizations in the home medical equipment showroom. Responsible for reviewing insurance and authorizing medical equipment, providing patients with the estimated out of pocket costs based on insurance coverage and refilling reoccurring orders.

Qualifications:

One to two years prior home medical equipment customer service experience or any other combination of education and experience that provides equivalent knowledge, skills, or abilities required. Prior retail sales experience preferred. Must possess and demonstrate excellent verbal and written communication skills, multi-tasking abilities, and prioritization skills required. Computer software applications proficiency required.

Why Emplify Health by Bellin?

With so many amazing healthcare organizations in this area, why Emplify?

Emplify Health offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities. You can be part of an exciting dynamic place that offers an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

Additional perks include:

• Top-notch benefits: 401(k) with matching, paid time off, competitive health insurance, wellness programs to keep you and your family healthy, tuition reimbursement, and more
• Preventative care focused medical coverage that includes free visits to: Emplify Health by Bellin primary care providers, Urgent Care & Fast Care facilities, physical therapy sessions and any labs required during these visits
• Professional Development: Access to online continuing education for career growth
• Empowerment:Shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth.
• Self-Care Culture:Encourages self-care and provides you with opportunities to be your best self at work and at home

Be a member of a passionate workforce, that feels like family and is driven to provide exceptional patient care with a strong focus on community.We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values – belonging, respect, excellence, accountability, teamwork, and humility – our pillars set our foundation and our future.

Emplify Health is an Equal Opportunity Employer.