Evening, Customer Service Representative | Contact Center

Bellin Health; Green Bay (WI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Top-notch benefits

Preventative care coverage

Professional development

Empowerment

Self-Care culture

Job summary

Bellin Health is seeking an Evening, Customer Service Representative for the Clinical Support Call Center in Green Bay, WI. The role involves handling quality call processing, scheduling appointments, and guiding patients through Bellin Health System processes.

Your experience in medical terminology and customer service, plus the ability to work evenings (3:00pm - 10:30pm) with weekend/holiday rotations, will help you succeed in this fast-paced environment.

Qualifications

• High school diploma and post-secondary medical terminology and healthcare business classes preferred.
• Medical clinic, hospital, or nursing home experience and medical terminology preferred.
• Excellent customer service, communication, keyboarding, and telephone etiquette skills required.

Responsibilities

• Performs quality incoming and outbound call processing in Bellin’s clinical support call center.
• Schedules appointments for BMG, BSG and Employer Clinic Patients.
• Documents caller demographics and other non-medical information into computer software.
• Maintains confidentiality of caller information and protected software.
• Assists callers in navigating Bellin Health System and processes physician referral requests.
• Promotes Bellin Health and its partners.

Skills

Customer service

Communication

Keyboarding

Telephone etiquette

Education

High school diploma

Medical terminology courses

Healthcare business courses

Job description

Evening, Customer Service Representative | Contact Center - 15121

Featured

Posted 7 days ago

US:WI:Green Bay:2020 S Webster Ave | Administrative/Clerical | Full-Time

Description

Job Specifics:

Location:2020 S Webster Ave, Green Bay, WI 54301, option for remote after training (6-12 months)
FTE Status: Full Time
Work Schedule:PMs, (3:00pm - 10:30pm), with weekend and holiday rotation
Want to learn more:Chat with Brittany A. Chopin at [e-mail]

Job Description:

Performs quality incoming and outbound call processing in Bellin’s clinical support call center. Schedules appointments for BMG, BSG and Employer Clinic Patients. Documents caller demographics and other non-medical information into computer software. Maintains confidentiality of both caller information and protected software. Assists callers in navigating Bellin Health System, process physician referral requests, serves as a resource to Bellin Services, and promotes Bellin Health and its partners.

Qualifications:

High school diploma and additional post-secondary classes in medical terminology and health care business preferred.

Medical clinic, hospital, or nursing home experience and medical terminology preferred. Excellent customer service, communication, keyboarding, and telephone etiquette skills required.

Why Emplify Health by Bellin?

With so many amazing healthcare organizations in this area, why Emplify?

Emplify Health offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities. You can be part of an exciting dynamic place that offers an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

Additional perks include:

• Top-notch benefits: 401(k) with matching, paid time off, competitive health insurance, wellness programs to keep you and your family healthy, tuition reimbursement, and more
• Preventative care focused medical coverage that includes free visits to: Emplify Health by Bellin primary care providers, Urgent Care & Fast Care facilities, physical therapy sessions and any labs required during these visits
• Professional Development: Access to online continuing education for career growth
• Empowerment:Shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth.
• Self-Care Culture:Encourages self-care and provides you with opportunities to be your best self at work and at home

Be a member of a passionate workforce, that feels like family and is driven to provide exceptional patient care with a strong focus on community.We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values – belonging, respect, excellence, accountability, teamwork, and humility – our pillars set our foundation and our future.

Emplify Health is an Equal Opportunity Employer.