Virtual Teller

Farmers National Bank of Canfield; Niles (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Farmers National Bank of Canfield is seeking a capable teller to process transactions via ITMs and at the teller line, while delivering friendly service and identifying customer needs.

You will balance cash, handle deposits and withdrawals, cross-sell bank products, and complete required training while maintaining security and confidentiality in a fast-paced team environment.

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to understand customer needs and explain banking products.
• Comfort with working in a fast-paced environment.
• Willingness to complete required training including security procedures.

Responsibilities

• Receive and process transactions through ITMs and at the teller window.
• Provide step-by-step guidance to customers through ITM processes.
• Balance cash drawer and perform end-of-day balancing.
• Cross-sell bank products and participate in referral programs.
• Maintain strict confidentiality of customer information and comply with security policies.

Skills

Customer service

Cash handling

Sales orientation

Teamwork

Adaptability

Education

High School diploma or GED

Job description

Description

• Receive and process a variety of transactions through ITMs including, but not limited to, checking and savings deposits and withdrawals, transfers and account balance inquiries; detecting fraud when possible


• Facilitate the ITM process for customers by providing step-by-step guidance through the ITM process. Connect to customers in a way that makes the video interactive solution a personable experience


• Monitor ITM machines to ensure they are working properly. Assist systems support associates and vendors to resolve any issues pertaining to the physical ITM and associated software, as needed


• Perform end-of-day balancing of transactions


• Strong knowledge of bank products and services, with the ability to recognize customer needs, and cross-sell bank products


• Participate in the bank’s referral program, and utilizes any applicable technology and/or programs to effectively show results


• Will be expected to meet specific referral goals on a weekly, monthly, quarterly and/or yearly basis


• Operate and balance a terminal and cash drawer daily


• Accept and process the following transactions: savings, checking, and Holiday Savings account, loan payments, SDB rental payments, sells money orders/official checks, and any type of cash withdrawal


• Accept checks for cashing in accordance to FNB check handling procedures


• Participate and successfully complete all required training courses


• Willingness to be flexible with a strong desire to create a work environment conducive to teamwork


• Handle all cash, customer transactions, and customer information in accordance with FNB Security Policy and Procedures


• Motivation to make outbound sales calls to current and prospective clients


• Flexibility with work schedules to accommodate staffing requirements in order to service needs


• Maintain a position of trust and responsibility by keeping all customer business and personal information confidential


• Accept responsibilities and projects as assigned by a supervisor to add value to Farmers National Bank


• Must be able to work in a team environment, in a positive manner, with coworkers and the public


• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations


• Regular, predictable attendance is an essential requirement of this position


• Complete all other duties as assigned

Job Details

Description

SUMMARY: Processes a variety of customer transactions via video interaction. Recognizes customer needs and recommends products, services, or assistance of other bank employees or departments, to consistently deliver a superior level of customer service.

Essential Duties And Responsibilities

• Receive and process a variety of transactions through ITMs including, but not limited to, checking and savings deposits and withdrawals, transfers and account balance inquiries; detecting fraud when possible


• Facilitate the ITM process for customers by providing step-by-step guidance through the ITM process. Connect to customers in a way that makes the video interactive solution a personable experience


• Monitor ITM machines to ensure they are working properly. Assist systems support associates and vendors to resolve any issues pertaining to the physical ITM and associated software, as needed


• Perform end-of-day balancing of transactions


• Strong knowledge of bank products and services, with the ability to recognize customer needs, and cross-sell bank products


• Participate in the bank’s referral program, and utilizes any applicable technology and/or programs to effectively show results


• Will be expected to meet specific referral goals on a weekly, monthly, quarterly and/or yearly basis


• Operate and balance a terminal and cash drawer daily


• Accept and process the following transactions: savings, checking, and Holiday Savings account, loan payments, SDB rental payments, sells money orders/official checks, and any type of cash withdrawal


• Accept checks for cashing in accordance to FNB check handling procedures


• Participate and successfully complete all required training courses


• Willingness to be flexible with a strong desire to create a work environment conducive to teamwork


• Handle all cash, customer transactions, and customer information in accordance with FNB Security Policy and Procedures


• Motivation to make outbound sales calls to current and prospective clients


• Flexibility with work schedules to accommodate staffing requirements in order to service needs


• Maintain a position of trust and responsibility by keeping all customer business and personal information confidential


• Accept responsibilities and projects as assigned by a supervisor to add value to Farmers National Bank


• Must be able to work in a team environment, in a positive manner, with coworkers and the public


• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations


• Regular, predictable attendance is an essential requirement of this position


• Complete all other duties as assigned

Education And/Or Experience

• High School diploma or General Education degree (GED)


• Proven cash handling experience


• Must possess basic computer skills and knowledge, use a calculator, typewriter, phone, fax machine, and other office equipment


• Customer service and/or sales experience at any level

E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.

Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran