Customer Support Associate

Manly Bands, LLC; Lindon (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Manly Bands, LLC in Lindon, Utah is seeking a Customer Service Associate to handle phone, chat and email support for our fast-growing ecommerce store. You’ll need to stay organized, reach weekly goals and craft creative solutions for customers; Shopify familiarity and Mac experience are a plus. Join a team that treats customers like family in a dynamic environment.

We value proactive, detail-oriented teammates who communicate clearly and balance multiple tasks with a positive attitude.

Qualifications

• Comfortable working with a variety of web-based apps and programs.
• Familiarity with Shopify is a plus.
• Mac familiarity is a plus.
• A self-starter who stays on task and organized.
• Compassionate, detail oriented and driven; good time management.

Responsibilities

• Take phone calls, chats and emails for our eCommerce store.
• Meet weekly goal expectations.
• Offer creative customer solutions with a unique customer service experience.

Skills

Web apps

Shopify

Mac

Time management

Self-motivated

Detail oriented

Team player

Strong communicator

Tools

Shopify

Job description

John and Michelle, co-founders of Manly Bands, started their company after a terrible experience trying to get John's wedding band. Not only could the jewelers not size John's big hands, but the choices they had were plain and boring. John wanted a ring he could get excited about. So they decided to shake up the wedding band industry. They quit their jobs, moved across the country, got married, and started Manly Bands all in 30 days!

John dove into the website and marketing while Michelle gave each ring it's unique personality and took excellent care of their customers. Michelle's mom and dad were helping them ship out the orders and write thank you cards while John's mom was making wood wedding boxes. Since 2016, they've moved to Utah and grown to now have an incredible team always pushing the limits of what can fit in a ring and how it can be captured on film.

Headquarters located in Lindon, Utah.

THIS IS NOT A REMOTE POSITION

The Customer Service Associate will report into the Customer Service Manager. You’ll be primarily handling customer service phones, chats and emails for our eCommerce store. While it isn't rocket science, we do have several policies and lots of products on our website, so you must be willing to dive-in, take notes, and become a master of your domain. We are a safe-haven for folks who are sick of ordinary, lack-luster customer service and who are ready for something a little more exciting. We treat our customers AND our employees like family. BUT we aren't your mom, so you must be able to work with little supervision.

Primary Responsibilities

• Take phone calls, chats and emails for our eCommerce store
• Meet weekly goal expectations
• Offer creative customer solutions with a unique customer service experience

Must-have Qualifications / Experience

• Must be comfortable working on a variety of web-based apps and programs
• Familiarity with Shopify is a plus
• Mac familiarity is a plus
• Looking for someone who is can stay on task
• Self-starter, organized, self-disciplined, good time management skills, compassionate, detail oriented, and driven
• Must interact well with others
• Sense of humor is a plus. Witty banter welcome.
• Preference for humans who aren't afraid to make a mistake and learn from them