Customer Support Assistant

Star International Group, Inc.; Town of Italy (NY); Remote; USD 40,000 - 60,000; Full time

Job summary

A global support services provider is looking for motivated candidates to join their Support department in New York. The role includes overseeing client itineraries, managing emails, and responding to inquiries. Ideal applicants will have strong communication skills, problem-solving abilities, and a background in customer support. A BA degree is preferred, alongside a proactive work ethic. Experience in a fast-paced environment is essential. Only applications in English will be considered.

Qualifications

• Good command of the English language, both verbal and written.
• Ability to analyze trip details.
• 2+ years prior experience in customer support preferred.

Responsibilities

• Complete tasks allocated by Supervisor.
• Reply to emails and update booking information.
• Oversee client itineraries and documents.

Skills

Good communication skills

Problem-solving skills

Team-oriented

Strong organizational skills

Technical knowledge/fluency

Education

BA degree preferred

Excellent score in High school

Job description

We are expanding the team in our Voula office in Athens, Greece, and are looking for eligible candidates to join our Support department.

Applicants should be highly motivated individuals seeking a career path featuring exceptional opportunities for personal and professional growth.

Responsibilities include:

• Completing tasks allocated by Supervisor
• Replying to emails
• Updating Booking Information
• Management of internal & external email communication (via calls, texts, and emails) with clients and collaborators
• Learning to handle client inquiries in a precise and timely manner, ascertaining all requirements
• Overseeing client itineraries and documents and ensuring prompt delivery
• Troubleshooting issues efficiently and offer resolutions
• Escalate unresolved issues to relevant superior
• Provision of recommendations and brochures, leading to upsells
• Assist the management team and Supervisor on ad-hoc requests
• Mastering Travelive destinations, services, and itineraries
• Staying current with the travel industry and destination trends, and relevant new developments
• Maintaining good relationships with co-workers, taking direction from superiors, and working effectively as part of a team
• Liaise with other departments effectively & efficiently

Qualified applicants should have:

• Good communication skills and command of the English language both verbal and written
• Ability to analyze trip details; BA degree preferred (or pursuance) or excellent score in High school
• Computer and technical knowledge/fluency
• Ability to multitask and sound problem-solving skills
• 2+ years prior experience in customer support preferred

Additional Skills:

• Must be team oriented, extremely motivated, and able to work independently
• Ability to operate in a fast-paced environment and work under pressure
• Proactive approach to support
• Strong organizational skills and the ability to set priorities and meet deadlines

* Male candidates must have fulfilled their military obligations.

Only applications submitted in English will be considered.

Travelive is an equal opportunity employer.