Customer Support Architect: Build & Scale Early-Stage Ops

Nicely Co.; Tulsa (OK); On-site; USD 42,000 - 65,000; Full time

Job summary

Nicely Co. is seeking a Customer Support Representative to help build timely customer care, accurate troubleshooting, empathetic communication, escalation, and documentation.

This role offers meaningful ownership in an early-stage company and will turn priorities into clear, dependable work with colleagues across functions. You will contribute to process creation and scalable systems, embracing autonomy while using sound judgment to communicate tradeoffs.

Qualifications

• Timely customer care and accurate troubleshooting experience.
• Strong written and verbal communication skills.
• Ability to document decisions and maintain data security.
• Owns decisions and communicates tradeoffs clearly.
• Able to operate autonomously in an evolving startup environment.

Responsibilities

• Own day-to-day work across customer care, troubleshooting, and documentation.
• Translate priorities into documented plans and measurable outcomes.
• Build lightweight, repeatable processes suitable for an early-stage company.
• Collaborate across functions to resolve dependencies and deliver complete outcomes.
• Identify risks early and escalate consequential decisions as needed.
• Maintain accurate documentation and handle information responsibly.
• Communicate progress, constraints, priorities, and results to teammates.

Skills

Customer care

Troubleshooting

Communication

Documentation

Ownership

Stakeholder communication

Education

Relevant education or experience

Tools

Modern CS tools

Job description

Nicely Co. is seeking a Customer Support Representative to help build timely customer care, accurate troubleshooting, empathetic communication, escalation, and documentation.

This role offers meaningful ownership in an early-stage company and will turn priorities into clear, dependable work with colleagues across functions. You will contribute to process creation and scalable systems, embracing autonomy while using sound judgment to communicate tradeoffs.