Customer Support and Purchasing Lead

RXinsider LTD.; Springfield (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Tuition assistance

Paid time off and disability coverage

Employee stock purchase-like programs

Job summary

HealthTrust Performance Group is seeking a Lead Customer Support and Purchasing professional to manage daily workloads, train staff, and ensure efficient order processing and vendor negotiations. The role spans support for ROI entities with emphasis on service levels and cross-team collaboration.

Responsibilities include directing call center tasks, overseeing requisitions, sourcing, and PO placement, plus reporting and escalation when needed.

Qualifications

• High School Graduate/Equivalent required.
• 5+ years of experience in a customer call center or customer service role.
• 3+ years of supervisory or lead role preferred.

Responsibilities

• Provides lead support and coordinates daily workload of the ROI Customer Service Call Center and Purchasing.
• Trains and oversees team member processes to ensure efficiency.
• Monitors call queues and ensures service levels are met with professional communication.
• Performs requisition processing, vendor PO negotiations, and purchase order placement for rush orders.
• Generates daily reports and assists with out-of-stock and sourcing activities.

Skills

Customer service

Supervisory experience

Call center leadership

Education

High School Diploma

Tools

Tecsys

Supply Chain Insight

Job description

Do you want to join an organization that invests in you as a Customer Support and Purchasing Lead? At HealthTrust Performance Group, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

SCHEDULE: 8:30am to 5:00pm, Monday - Friday

Job Summary And Qualifications

Provides lead support and coordinates the daily workload and activities of the ROi Customer Service Call Center and Purchasing for all of ROi Supported entities. Responsible for training and overseeing team member processes.

Monitors the daily tasks and workload of the Customer Service Call Center staff, redirecting workload tasks as needed. These duties may include requisition processing, daily product sourcing, vendor purchase order negotiations, purchase order placement of rush orders, confirmation and tracking follow up, and expediting of purchase orders for products and services for the Customer you're in charge of supporting. Works with the Operations team to facilitate late/stat orders requests for the customer.

Ensures that adequate purchasing processes are applied to daily requisition and purchase order management. Provides training to team members in this area to ensure they are knowledgeable on processes.

Provides front line support Supply Chain customers regarding supply chain issues. Runs daily reports in Tecsys and Supply Chain Insight to assist in purchase order work flow. Will also assist with the Out of Stock reports and sourcing of subs when needed.

Provides the first tier of support for other ROI teams such as Purchasing, CSC Inventory Management, CSC Operations, Transportation, Capital Purchasing and Local Supply Chain.

Monitors the call queue so that all calls to the ROi Customer Service call center are answered and managed within service level standards in a pleasant and reassuring manner and escalates customer calls to supervisor when necessary.

Education & Experience

• High School Graduate/Equivalent Required
• 5+ years of experience in a customer call center or customer service role. Preferred
• 3+ years of experience in a supervisory or lead role. Preferred

Benefits

HealthTrust Performance Group, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

HealthTrust Supply Chain

HealthTrust Supply Chain is a critical part of HCA Healthcare's strategy. Our focus is to improve performance and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor cost-efficient initiatives and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Lead Customer Support and Purchasing opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.