Customer Support and Operations Specialist

Benjamin Franklin Plumbing of Long Island; Ann Arbor (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401K with a 3.5% employer match

Employer subsidized health, vision, &d

Job summary

Benjamin Franklin Plumbing of Ann Arbor is hiring for a customer service and dispatch role. You will respond to inbound calls, guide customers through services, manage scheduling and dispatch, and keep CRM up to date.

You’ll troubleshoot issues to ensure a great customer experience and help reduce repeat problems by spotting patterns. This on-site role runs Monday through Friday, 8am–5pm, with opportunities for advancement.

Qualifications

• Respond to inbound phone calls with empathy, clarity, and care.
• Guide customers through our core service offerings, manage scheduling & dispatch, and address any questions that arise during the initial booking or follow-up process.
• Effectively manage the dispatch board.
• Troubleshoot and resolve issues quickly while creating a great customer experience.
• Maintain accurate documentation and follow-up and assist with building out our CRM (Service Titan).
• Help reduce repeat issues by flagging patterns and suggesting improvements.
• Available Monday to Friday for 8am-5pm shifts.

Skills

Customer service

Dispatch coordination

Education

High school diploma

Job description

Benefits:

• 401(k)
• 401(k) matching
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Why join us?

At Benjamin Franklin Plumbing of Ann Arbor, we are building a customer-focused plumbing service company. We pride ourselves on fostering a work environment that values and appreciates the skills and dedication of our team members. As a local company committed to excellence, we provide a platform for growth, learning, and professional achievement.

When you join us, you'll become part of a close-knit team where collaboration is encouraged, and your contributions are recognized. We believe in investing in our employees, offering ongoing training opportunities to enhance your expertise and advance your career.

We are quickly expanding within the Ann Arbor area, providing many opportunities for career advancement within our organization!

Salary

• $35,000 to $45,000 based on experience

Responsibilities

• Respond to inbound phone calls with empathy, clarity, and care
• Guide customers through our core service offerings, manage scheduling & dispatch, and address any questions that arise during the initial booking or follow-up process
• Effectively manage the dispatch board
• Troubleshoot and resolve issues quickly while creating a great customer experience
• Maintain accurate documentation and follow-up and assist with building out our CRM (Service Titan)
• Help reduce repeat issues by flagging patterns and suggesting improvements
• Available Monday to Friday for 8am-5pm shifts.

Benefits

• 401K with a 3.5% employer match
• Employer subsidized premium health, vision, and dental insurance for you and your dependents
• Generous paid time off (10 flexible days + national holidays every year)
• Ongoing training and opportunities for advancement
• Fully stocked pantry and fridge

Minimum Requirements

• High school degree