Customer Support and Engagement Specialist 100% Remote

Talentify.io; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A leading company in virtual healthcare services is seeking a customer support specialist to provide personalized assistance to patients. This fully remote position offers competitive salary and benefits, including health coverage and generous PTO. Ideal candidates will have experience in healthcare or hospitality, strong communication skills, and a passion for enhancing the healthcare experience.

Benefits

Equity options

Comprehensive health benefits

Generous paid time off

Opportunities for professional development

Qualifications

• 3-5 years in customer support within hospitality or healthcare.
• 2 years of inside sales or outbound call experience.
• Proficient in Excel or Sheets.

Responsibilities

• Respond to and resolve messages, calls, and tickets from patients.
• Provide personalized support for potential patients.
• Manage incoming referrals and assist with onboarding.

Skills

Communication

Problem Solving

Customer Support

Tools

Microsoft Office Suite

Google Drive

Job description

Employer Industry: Virtual Healthcare Services

Why consider this job opportunity:
- Competitive salary based on experience and skillset
- Equity options available for long-term success and growth
- Comprehensive health benefits including medical, dental, and vision coverage
- Generous paid time off (PTO) including vacation days, holidays, and sick leave
- Fully remote work environment, providing flexibility in managing your workspace
- Opportunities for professional development and continuous learning

What to Expect (Job Responsibilities):
- Respond to and resolve incoming messages, calls, and tickets from patients and team members in a timely manner
- Provide personalized support for potential patients to help them understand services offered
- Manage incoming referrals and assist patients in collecting onboarding information
- Support the clinical team with various administrative functions and ensure smooth communication
- Proactively update patients on the status of their inquiries and actions needed from them

What is Required (Qualifications):
- 3-5 years of experience in a customer support role within hospitality or healthcare
- Minimum 2 years of inside sales or outbound call engagement experience
- 1-3 years of experience in a fast-paced, ever-changing startup environment
- Proficiency in Microsoft Office Suite or Google Drive, especially Excel or Sheets
- Strong written and verbal communication skills with excellent problem-solving abilities

How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish and English (written and verbal communication)
- Passion for helping people and enhancing the healthcare experience
- Positive attitude and ability to remain calm in high-stress situations
- Agile learner with a desire to take healthcare service to the next level

#VirtualHealthcare #CustomerSupport #RemoteWork #CareerGrowth #HealthcareServices

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.