Engagement Lead

Gainwell Technologies; Oklahoma; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Engagement Lead, where you will shape the vision for a global delivery model and ensure exceptional client service. This role offers the chance to lead key client implementation initiatives and drive strategies that enhance operational efficiency. With a focus on quality and consistency, you'll partner with various teams to align processes and technology with client needs. The opportunity to work remotely and the emphasis on career development make this position a unique chance to grow in a supportive environment that values your contributions.

Benefits

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Leadership development academies

Technical development academies

Qualifications

• Master's degree or equivalent education and experience required.
• 15+ years of related experience, with 5+ years in management.

Responsibilities

• Ensure delivery of projects meets contractual specifications.
• Shape strategies for competitive delivery model and client service.

Skills

Project Management

Client Relationship Management

Financial Compliance

Global Delivery Model

Operational Efficiency

Education

Master's Degree

Equivalent combination of education and experience

Job description

Engagement Lead

Location: Any city, TX, US, 99999

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Responsible to ensure that the delivery of implementation projects meets contractual specifications. Shapes and drives strategies to ensure that the company's delivery model remains a competitive differentiator through expert talent, implementation, and unparalleled quality. Leads the company's key client implementation initiatives through our global delivery networks with a focus on ensuring quality and consistency of delivery to our clients. Leads cutting edge capability areas in service of client and internal implementation efforts.

Your role in our mission

• Serves as a key contributor to shaping the company's vision and direction for a global delivery model. Responsible for an operational model that delivers exceptional client service with minimal complexity.
• Evaluates effectiveness of company performance in relation to contracts, delivery, and effectiveness. Recommends methods to increase performance and delivery standards.
• Provides an independent voice and advice on review of proposals, ongoing projects, and accounts to ensure compliance and consistency in the delivery of offerings. Oversees delivery assurance reporting.
• Partners with legal and financial teams to assess compliance with legal and financial standards and best practices. Ensures delivery model adheres to standards, policies, and best practices across the enterprise.
• Directs, manages, develops, and oversees budget; ensures activities are appropriately funded, coordinated, and managed according to the guidelines/constraints of resource allocations. Balances cost-saving measures with needs of department.
• Works with Portfolio Management, Delivery, Marketing/Sales, and Client Relationship Management executives to ensure alignment of processes and technology with company and customer needs.
• Organizes and directs Global Delivery resources with orientation towards company's go-to-market strategy, portfolio of client commitments, and Implementation SDLC.
• Ensures that delivery costs are within or better than the delivery costs budgeted in contracts or internal planning activities.

What we're looking for

• Master's degree or equivalent combination of education and experience
• Master's degree in related field preferred
• 15 or more years of related experience
• 5 or more years in a supervisory or management capacity included
• Experience working with a product and services delivery in a global environment
• Experience working in a global organization of size, scope, and complexity
• Experience working with management implications of various forms of financial data and contracts/service agreements

What you should expect in this role

• This position is 100% remote with up to 15% travel annually.

This posting is intended for pipelining. We will accept applications on an ongoing basis.

Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.