Customer Support Analytics Intern: AI & Automation

JLG Industries; McConnellsburg (PA); On-site; USD 25,000 - 51,000; Full time

Job summary

JLG Industries, a global leader in access equipment, offers a Customer Support Business Analyst Intern role. You will gain hands-on experience on high-impact projects, collaborating with product managers, developers, and support agents within an agile environment to improve AI-driven customer support tooling.

The internship emphasizes practical exposure to Zendesk/Salesforce platforms, data analysis, and knowledge management, contributing to business outcomes in a worldwide manufacturing setting.

Qualifications

• Pursuing a degree in Business Analytics, Information Systems, Computer Science, or a related field.
• Strong analytical skills with the ability to interpret data and identify actionable opportunities.
• Basic understanding of AI principles, automation tools, and technology integration in customer support settings.

Responsibilities

• Identify, assess, prioritize, and sequence milestones for the customer support technology roadmap, aligning with AI strategy and business goals.
• Collaborate with internal teams to improve customer self-service capabilities and reduce agent interventions.
• Analyze current support processes and workflows to streamline tasks and increase agent capacity for high-value activities.
• Support the integration of 'Human in the Loop' AI solutions balancing automation with human oversight.
• Work in an agile development cycle with sprint planning, backlog grooming, and cross-functional meetings.

Skills

Analytical skills

AI concepts

Data interpretation

Communication skills

Education

Pursuing degree in Business Analytics

Information Systems

Computer Science

Tools

Zendesk

Salesforce

Tableau

Power BI

JIRA

Confluence

Job description

JLG Industries, a global leader in access equipment, offers a Customer Support Business Analyst Intern role. You will gain hands-on experience on high-impact projects, collaborating with product managers, developers, and support agents within an agile environment to improve AI-driven customer support tooling.

The internship emphasizes practical exposure to Zendesk/Salesforce platforms, data analysis, and knowledge management, contributing to business outcomes in a worldwide manufacturing setting.