Customer Support Analyst - PO

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Award-winning workplace

Tuition reimbursement

Competitive pay

Career growth

Job summary

UPMC is seeking a full-time Customer Support Analyst to support Procurement Operations. This role follows a Monday–Friday schedule, 8:00a–4:30p, with a hybrid setup allowing three remote days per week.

The analyst will act as SPA for inquiries related to requisitioning, purchasing, and status of procured goods/services, under Supply Chain Management. Responsibilities include handling inquiries, maintaining tax certificates, developing procedures, and supporting process improvements across

Responsibilities

• Provide support on procurement processes and PO status
• Maintain sales tax-exempt certificates as requested
• Develop and maintain procedure documents
• Support P.O. expediting and RMA/RGA processes
• Assist with training on procurement policies and systems
• Collaborate on cross-functional teams to improve processes
• Identify trends in inquiries and opportunities for improvement

Job description

At UPMC, we’re all here for the same reason — to make Life Changing Medicine happen. Join our team and you will play a unique and important role in our mission to change healthcare for the better.

Why Join UPMC?

We don’t just take care of patients — we take care of our team, too. And we have the data to prove it. In addition to thebenefitsyou’d expect from an industry leader you can expect:

• AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managersby Diversity MBA
• A recent study showed that UPMC benefits are 20% higher in value than other healthcare providers in our market.
• Competitive pay
• Tuition reimbursement
• Opportunities to grow in your careerat UPMC

UPMC is looking for a full-time Customer Support Analyst to support Procurement Operations.

This position works Monday- Friday, 8:00a-4:30p. This is a hybrid position with ability to work from home 3 days per week.

Purpose

Procurement Operations provides services to all integrated facilities and supports the procurement of assigned goods and services. The Customer Support Analyst will Act as SPA (Single Point of Accountability) for inquires related to requisitioning, purchasing, and the status of goods/services procured. Customer Support Analyst - Procurement Operations works under the direction of Supply Chain Management. The Customer Support Analyst - Procurement Operations will support and assist with development and implementation of Supply Chain initiatives that reduce operational cost and improve service levels. They will focus on the remediation of operational procure to pay process gaps by determining root cause and implementing corrective actions. The Customer Support Analyst must collaborate effectively while managing multiple tasks, tight deadlines, and high-pressure situations.

Responsibilities

• Support customer inquiries regarding procurement processes, RUSH orders, vendor/item selection, and purchase order status
• Maintain and provide sales tax exempt certificates as requested
• Develop, review, and maintain procedure documents
• Performs related responsibilities as required/assigned
• Support purchase order expediting, end user item fulfillment requests, resolution of PO/invoice match exceptions, and facilitate the return of products received (RMA/RGA process)
• Respect and maintain the confidentiality of all patient, physician, and hospital related information.
• Provide routine training and support on procurement policies & procedures, technology, and customer procure to pay channels
• Participate on cross functional teams (internal and external) to support business objectives
• Perform a routine review of customer inquiries and identify trends and opportunities for process improvements