Customer Support Agent - Call Center

City of Amarillo; Hall (IN); On-site; USD 18,000 - 25,000; Full time

Job summary

City of Amarillo is seeking a Call Center Agent to provide outstanding customer service by answering questions, handling complaints, and troubleshooting issues with City services. You will work with a team to ensure a positive experience for every caller.

Responsibilities include listening to callers, explaining solutions, and maintaining polite, efficient, and accurate communications while meeting call metrics. Training and ongoing learning are encouraged.

Qualifications

• Exceptional customer service skills and communication abilities.
• Ability to listen actively and respond clearly.
• Familiarity with CRM software and basic typing proficiency.

Responsibilities

• Answer and make calls to assess customer needs and resolve issues.
• Explain solutions and ensure customers feel supported and valued.
• Practice active listening and de-escalate tense situations when needed.
• Build trust with customers and team members through reliable service.

Skills

Customer service

Active listening

Verbal communication

Written communication

CRM software

Typing speed

Education

High School Diploma

Tools

CRM software

Job description

City of Amarillo is seeking a Call Center Agent to provide outstanding customer service by answering questions, handling complaints, and troubleshooting issues with City services. You will work with a team to ensure a positive experience for every caller.

Responsibilities include listening to callers, explaining solutions, and maintaining polite, efficient, and accurate communications while meeting call metrics. Training and ongoing learning are encouraged.