Customer Support Agent

Stay Group; United States; Remote; USD 35,000 - 60,000; Full time

Benefits offered by this job

Remote work option

Flexible working hours

Corporate English speaking club

Culture that cares

Job summary

Stay Group in the United States is seeking a Customer Support Agent to handle a high volume of live chats and emails, delivering accurate information and helping customers resolve issues.

You will follow procedures, support other teams, and adapt to flexible shifts and remote work, while maintaining a positive attitude toward gaming and customer service excellence.

Qualifications

• English language at an Upper-intermediate level.
• Proactive approach.
• Sense of responsibility and ability to work in a team.
• Resilience and good communication skills.
• Passion for the customer service industry and ability to work in different shifts.
• Positive attitude towards gambling.

Responsibilities

• Work with a large volume of live chats and emails.
• Provide accurate, reliable, and comprehensive information to customers.
• Adhere to communication procedures, instructions, and policies.
• Support other business units by communicating with customers and documenting customer inquiries.
• Manage complaints and provide appropriate problem resolutions within established deadlines.

Skills

English (Upper-intermediate)

Proactive approach

Teamwork

Resilience

Communication skills

Customer service

Shift flexibility

Gambling industry interest

Job description

Stay Groupis an innovativeMarketing Сompanywith a mission to help businesses acquire their target customers and create top-tier solutions in theiGamingand entertainment industry. Currently, we are in search of our perfectCustomer Support Agent, who will join our team to achieve better results together.

• English language at an Upper-intermediate level.
• Proactive approach.
• Sense of responsibility and ability to work in a team.
• Resilience and good communication skills.
• Passion for the customer service industry and the ability to work in different shifts.
• Positive attitude towards gambling.

Responsibilities:

• Work with a large volume of live chats and emails.
• Provide accurate, reliable, and comprehensive information to customers.
• Adhere to communication procedures, instructions, and policies.
• Support other business units by communicating with customers and documenting customer inquiries.
• Manage complaints and provide appropriate problem resolutions within established deadlines.

Nice to have:

• Experience in customer support/sales/ fields.
• Freedom to choose where to work:work from anywhere in the world with the freedom of remote options.
• Flexibility:enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club:improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares:thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Comfort Fuels Success:experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
• Accelerate Your Growth:seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.