Ticket Writer -Full Time - (Sahara)

Caesars Entertainment; Las Vegas (NV); On-site; USD 20,664,000 - 28,930,000; Full time

Benefits offered by this job

Benefits after waiting period

Job summary

Caesars Digital in Las Vegas is seeking friendly, service-minded individuals to join our sportsbook team. You will be the face of our retail operation, delivering top-tier customer service to both regular bettors and newcomers, and guiding guests through our menu of betting options.

Reporting to the Sportsbook Manager, you will learn our rules, maintain compliance with gaming control standards, handle paperwork, and work with a team to create a welcoming experience.

Qualifications

• Provide top-tier customer service to bettors and guests.
• Ability to explain betting options and respond to questions clearly.
• Work collaboratively with team to ensure smooth sportsbook operations.

Responsibilities

• Provide top-tier customer service to bettors and guests.
• Adhere to gaming rules and company policies.
• Familiarize yourself with betting options and engage customers accordingly.
• Resolve disputes and escalate as needed to supervisor.
• Collaborate with team and leadership to deliver exceptional service.
• Complete paperwork in line with policy and standards.

Skills

Customer service

Communication

Teamwork

Job description

WELCOME TO THE EMPIRE! William Hill U.S., America's leading sports book provider, has immediate openings at its sportsbook. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading. BEHOLD! Reporting to the Sportsbook Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and 'novice bettors', you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

Why Join The Team

Full-time employees eligible for benefits after waiting period (medical, dental, vision, etc.)

Flexible scheduling (nights, weekends, mornings, holidays, etc.)

Advancement opportunities - come grow a career with us!

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and upscale to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
• and gaming control board standards Other duties as assigned

Qualifications

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and upscale to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
• and gaming control board standards Other duties as assigned

Additional Requirements

• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25 lbs.
• Must be able write for extended periods of time. Must be able to twist, bend or reach with no significant boundaries

About Us

At Caesars Digital, We Don't Just Play the Game - We Set the Standard.

As a proud part of Caesars Entertainment, the world's premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we're building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.