Customer Support

Live Oasis; United States; Remote; USD 28,000 - 41,000; Full time

Job summary

Oasis is seeking a dedicated customer support advocate to own the experience of every user who relies on our platform daily. You’ll answer tickets, ensure helpful interactions, and report insights to the Oasis team.

Strong health science knowledge and passion for lab results, contaminants, and product safety are a must. You’ll work remotely in a fast-paced startup environment, with a focus on clear communication, empathy, and turning feedback into actionable reports that improve customer

Qualifications

• Strong health science knowledge about lab results, contaminants, and product safety is essential.
• Excellent written and verbal communication, warmth, and clarity.
• Able to handle multiple conversations in a fast-paced remote environment.
• Self-starter who turns feedback into actionable reports for the team.

Responsibilities

• Answer all customer support tickets quickly, warmly, and thoroughly.
• Ensure every customer has the best possible experience with Oasis.
• Proactively spot patterns in customer issues and get them fixed.
• Turn scattered feedback into clear, actionable reports for the team.
• Report customer feedback, issues, and opportunities to the Oasis team.

Skills

Health science knowledge

Excellent communication

Remote work experience

Organizational skills

Customer empathy

Problem solving

Job description

Oasis is looking for someone to own the experience of every customer who relies on us daily. You'll be the face of Oasis to our users, making sure every interaction leaves people feeling heard, helped, and confident in us.

You’ll answer every support ticket, ensure customers have the best possible experience, and report the feedback and issues that matter back to the Oasis team. Because our customers ask real questions about lab results, contaminants, and product safety, strong health science knowledge — and a genuine interest in it — is a must.

What you'll do

• Answer all customer support tickets quickly, warmly, and thoroughly
• Ensure every customer has the best possible experience with Oasis
• Proactively spot patterns in customer issues and get them fixed
• Turn scattered feedback into clear, actionable reports for the team
• Report customer feedback, issues, and opportunities to the rest of the Oasis team

Who you are

• Strong health science knowledge and a genuine interest in the space — able to confidently answer questions about lab testing, contaminants, and product safety
• Excellent communicator, warm and clear in writing and on calls
• Genuinely energized by helping people and solving their problems
• Organized and reliable, able to keep many conversations on track at once
• Able to turn scattered feedback into clear, actionable reports for the team
• Passionate about health, wellness, and transparent information
• Self-starter who thrives in a fast-paced, remote environment

Compensation

Hourly, with founding team member potential long term.

Why Oasis?

• Share in upside as we grow (massive market potential)
• Work on innovative products impacting millions
• Own how customers experience Oasis every day
• Be part of the mission to bring transparent health information to billions of people