Customer Support

Infojini Inc; City of Rochester (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer service solutions provider in Rochester, NY is looking for skilled individuals to provide exceptional service to small and midsized corporations. Ideal candidates will have experience in telecommunications and customer service, possess strong problem-solving skills, and can adapt to changes in processes. Flexible scheduling is essential, and attendance during training is required. The role involves resolving billing inquiries and maintaining departmental standards.

Qualifications

• Must type at least 30 words per minute.
• Ability to adapt to changes in processes and procedures.
• Experience in a telecommunications call center is a plus.
• Must understand products, services, offers, rates, and billing.

Responsibilities

• Provide quality customer service to small and midsized corporations.
• Resolve rate concerns and billing inquiries in a timely manner.
• Meet departmental standards and call average expectations.
• Complete correspondence from customers.

Skills

Computer skills in Windows based applications

Customer service skills

Ability to multitask

Problem-solving skills

Knowledge of telecommunications terms

Job description

We will provide testing for computer skills in window based applications ,Word and Excel (Outlook is a plus) and Customer service skills.

Candidates must type at least 30 words per minute and must have the ability to multitask. They need to have the ability to adapt to changes in process and procedures as implemented. They must have the ability to provide quality customer service to small and midsized corporations. Must have the ability to problem solve, complete and submit customer changes or modifications to existing or new accounts, diffuse upset customers, resolve rate concerns and billing inquiries within a timely manner. The person must be able to meet departmental standards and expectations set forth by the department manager. Be able to meet criteria for daily call averages and call statistics individually and as a team. Returned mail and written correspondence from customers must be completed. Understand our products, services, offers, rates, and billing. Be knowledgeable in telecommunications terms and our network. Have the ability to read, decipher, and explain invoices to our customers.

There is a 2-3 weeks training period first two weeks 8-5, third week taking live calls and learning products and services. Attendance is required for the entire training period. Their schedules can change periodically so they need to have the flexibility to work anytime from 8-8. Additional responsibilities are required based on the needs of the business or supervisor discretion. We are looking for experienced, customer service oriented people. Preference given to people with previous telecommunications call center experience. They will be required to adhere to a dress code and professionalism.

Additional Information

All your information will be kept confidential according to EEO guidelines.