Customer Strategy Analyst

Mars, Incorporated and its Affiliates; Chicago (IL); On-site; USD 79,000 - 109,000; Full time

Job summary

Mars Food and Nutrition, Chicago, seeks a Customer Strategy Analyst to drive customer growth by delivering tools, tracking, and communications for go-to-market initiatives. You will manage operational workflows across display execution, activation programs, and sales communications in a fast-paced environment.

The role emphasizes collaboration with Sales, Marketing, and Supply Chain, and requires experience with data platforms and analytics to inform business decisions.

Qualifications

• Bachelor’s degree in Business, Marketing, Analytics, or related field.
• Proficiency with syndicated data platforms (Circana, Nielsen, IRI) and ability to analyze data.
• Strong project coordination and organizational skills.
• Experience developing customer-facing materials and sales presentations.
• Strong analytical and problem-solving abilities.
• Effective communication and cross-functional collaboration.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Display & Customer Activation Management: Track displays and activation programs for visibility and timely execution.
• Go-to-Market & Innovation Readiness: Coordinate samples, timelines, and customer-specific requirements for launches.
• Sales Enablement & Resource Management: Maintain sales tools and materials aligned with brand strategies.
• Cross-Functional Collaboration: Align priorities with Sales, Marketing, Supply Chain, and Category Leadership.
• Data & Insight Coordination: Gather key metrics and provide reporting for planning and evaluation.
• Sales Communications: Manage updates on customer programs and timelines for field teams.

Skills

Syndicated data platforms

Data analysis & insights

Project coordination

Cross-functional collaboration

Communication skills

Fast-paced environment

Education

Bachelor’s degree in Business/Marketing/Analytics

Tools

Circana

Nielsen

IRI

Job description

Job Description:

The Mars Food and Nutrition Customer Strategy Analyst supports the successful execution of commercial strategies by providing the sales organization with the tools, tracking, and communications needed to drive customer growth. This role manages essential operational workflows across display execution, customer program tracking, sales communications, and innovation readiness, ensuring consistent execution and seamless coordination of go-to-market initiatives.

What are we looking for?

• Bachelor’s degree required (Business, Marketing, Analytics, or related field)
• Proficiency with syndicated data platforms (e.g., Circana, Nielsen, IRI) and the ability to analyze data, identify trends, and translate insights into actionable recommendations.
• Strong project coordination and organizational skills, with the ability to manage multiple priorities and support cross-functional initiatives from planning through execution.
• Experience supporting the development of customer-facing materials, sales presentations, and channel-specific programs that enable customer engagement and commercial success.
• Strong analytical and problem-solving abilities, with the capability to gather, interpret, and synthesize data to support business planning and decision-making.
• Ability to work effectively in a fast-paced, collaborative environment, building strong relationships with cross-functional partners and managing competing priorities.
• Effective communication skills, with the ability to present information clearly, provide timely updates, and support alignment across teams.

What will be your key responsibilities?

• Display & Customer Activation Management: Partners with customer teams to support display development and portfolio. Tracks displays, key commercial moments, and customer activation programs to ensure visibility, accuracy, and timely execution across channels.
• Go-to-Market & Innovation Readiness: Supports innovation launches by coordinating samples, sales materials, launch timelines, and customer-specific requirements. Ensure all launch assets are organized, accessible, and delivered on schedule.
• Sales Enablement & Resource Management: Maintains sales tools, trackers, and resource libraries that support execution excellence. Ensure materials remain current, consistent, and aligned with brand strategies and customer priorities. Support key trade show and event executions along with the Customer Strategy Manager.
• Cross-Functional Collaboration: Works closely with Sales, Marketing, Supply Chain, Category Leadership, and other cross-functional teams to align priorities, communicate updates, and support seamless program execution.

• Data & Insight Coordination: Gathers, organizes, and tracks key business metrics, including display performance, customer timelines, and activation status. Provides insights and reporting to support planning, decision-making, and post-program evaluations.
• Sales Communications: Manages and coordinates sales communications, including updates on customer programs, timelines, and key business initiatives. Ensures the field sales team receives accurate, timely, and actionable information.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• A strong focus on learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience.The total compensation package for this position will include variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits.Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.

The pay range listed is applicable to IL:USD 79,280.00 - USD 109,010.00