Customer Supply Expert - Bohemia, NY

Sartorius North America; Boston (MA); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) match

Flexible work schedules

Career development programs

Competitive health benefits

Job summary

Sartorius North America is seeking a Customer Supply Expert to join our Supply Chain Planning team on the East Coast. You will ensure customer forecasts, requirements and supply risks are integrated into planning decisions, while driving improvements and collaborating with customers and internal teams.

You will serve as the voice of the customer in day-to-day operations, strengthening partnerships and reliable supply, and supporting proactive recovery plans and customer stocking programs.

Qualifications

• Bachelor’s degree or equivalent professional experience in a related field.
• 3+ years in Customer Supply Chain, Supply Chain Operations, Logistics, or customer-facing roles.
• Experience handling escalations, supply constraints, service commitments and recovery activities in manufacturing.

Responsibilities

• Monitor and improve customer-specific supply performance.
• Analyze supply risks and performance gaps.
• Drive corrective actions with Planning and Operations teams for assigned accounts.
• Integrate customer forecasts and demand insights into planning processes.
• Support collaborative planning activities with customers.
• Act as the primary supply chain contact for assigned customers and Sales teams.
• Provide supply updates and communicate risks to stakeholders.

Skills

Customer communication

Stakeholder coordination

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in Supply Chain Management / Operations / Business / Engineering

Job description

Join our Supply Chain Planning team as a Customer Supply Expert and play a key role in connecting strategic customers, Sales and Supply Chain Planning. You will help ensure that customer requirements, forecasts and supply risks are integrated into planning decisions while driving supply performance and supporting strategic customer collaboration. By acting as the voice of the customer in day-to-day supply chain operations, you will help strengthen customer partnerships and reliable supply, contributing to what matters most: better health for more people.

Location: East Coast US preferred

Grow with us - Your Responsibilities

• Monitor and improve customer-specific supply performance
• Conduct KPI reviews and identify opportunities for improvement
• Analyze supply risks and performance gaps
• Drive corrective actions with Planning and Operations teams for selected accounts
• Integrate customer forecasts and demand insights into planning processes
• Support collaborative planning activities with customers
• Ensure customer priorities are reflected in planning decisions
• Improve forecast visibility, accuracy and planning stability through close collaboration with customers and Planning
• Act as the primary supply chain contact for assigned customers and Sales teams
• Support business reviews and customer supply reviews
• Provide supply updates, communicate risks and support recovery plans
• Build trust-based customer relationships
• Support vendor-managed inventory, customer collaboration and customer stocking programs * Develop customer-specific supply solutions
• Strengthen customer supply chain integration
• Identify collaboration opportunities that create mutual value
• Manage supply escalations and coordinate resolution activities
• Support prioritization and recovery planning
• Ensure timely communication with stakeholders
• Drive proactive issue prevention

What Will Convince Us

• Bachelor's degree in Supply Chain Management, Operations Management, Business Administration, Engineering or a related field, or equivalent professional experience
• 3+ years of experience in Customer Supply Chain, Supply Chain Operations, Logistics, Customer Service or another customer-facing Supply Chain role
• Experience supporting customer escalations, supply constraints, service commitments and recovery activities in a manufacturing environment
• Strong customer communication, stakeholder coordination, cross-functional collaboration and problem-solving skills
• Identification with our core values: Sustainability, Openness, Enjoyment
  

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:

Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

E-Verify Participation Info

E-Verify Workers Rights

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or based on status in any other protected group of class.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers